Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID or your primary email address (@btinternet.com or @btconnect.com) which was sent to you in your order confirmation email. You will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to www.bt.com/password
*NOTE* We are aware of issues with the devices ability to connect to hotspots. This is not within the apps control. If you’re experiencing problems with automatically connecting when in range of BT Wi-fi hotspots, please check your devices auto-join settings are turned on. Go to ‘Settings’ and select ‘Wi-Fi’. Look for a BT Wi-fi network and click on the (i) icon to the right of the network you’d like to connect to. Now select to turn ‘Auto-Join’ and ‘Auto-Login’ on. If you are still having problems, update your device software by going to General > Software Update.
• Connect automatically to your nearest hotspots
• Use the new and improved BT Wi-fi map to find and get directions to your nearest BT Wi-fi hotpots
• Use the app to avoid going over your 3G/4G data allowance
Who can use the BT Wi-fi app?
• All BT Broadband customers
• BT Business Broadband customers
• BT Wi-fi 3 & 12 Month Unlimited subscription customers
• BT One Phone customers
Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.
· Brand changes with our new logo
· Configuration changes
· Minor bug fixes
Ratings and ReviewsSee All
BT WiFi App Review
I am a BT user. But not the mobile WiFi. I was looking at the WiFi App and noticed a review by a user who appears not to be too enthusiastic about the App. There appears to have been no response from BT to this review. I would appreciate a response to the issues that have been raised before I make a decision on whether to download the app. After all reviews are designed to flag up issues good or bad with a view to identifying problems. But there is no point in a writing a review or downloading an App if the developers are not going to respond to a perceived issue with the App.
Unlimited Wi-fi 12 maths contract...now just doesn’t work
I signed a 12 months contract for an unlimited Wi-fi (internet connection) nearly 4 months ago. The first month it worked fine, after that the connection is so bad that I just can’t use it.
On my phone, iPad and laptop, the free ‘the Cloud’ Wi-fi connection is much faster than BT, also even the ‘Oxford bus company’ Wi-fi connection which is also free, is faster than BT. Now I’m stuck with a 12 months contract for a service (unlimited Wi-fi) that BT promised but is not delivering.
I tried to speak to customers service but they didn’t help, and didn’t care. Instead they blamed my location, my phone and even my iPad, saying that maybe my gadgets are too old... in other words, they just tried to blame anything else but BT for the bad service... I live near the city centre in Oxford, and every free Wi-fi (internet connection) from bars, cafes, restaurants, buses, and ‘the Cloud’ as I mentioned are faster and don’t drop as BT. BT is the worst Wi-fi provider I have ever experienced.
I’m so frustrated and angry to know that every month they get my money and I don’t get anything, not even what they promised (unlimited Wi-fi-internet connection)... probably that’s why they call it unlimited, because you’re never connected, and when you are, the connection is so bad and poor that you’d better use public ones which are faster, better and free.
Developer Response ,
Sorry you're having issues with your broadband. Drop us a message on Facebook or Twitter @bt_uk and we can try to help. Paula - BT UK Team
Utterly unprofessional and liars!!
On Feb 5th 2019 I contacted BT by phone. The Operator agreed to change my package by dropping my Broadband package from £54 to £29, cancel my £10 unlimited call package, and cancel my BT Sport charge when the Sport contract ended at the end of April. I have spoken to Operators every month since then, the last one promised to contact me yesterday without fail to check if the bill was corrected. No call!! And bill still the same. To add insult to injury they have billed me again for the full package including BT Sport (£74) which was turned off to me on the 29th April. They have stolen about £100 from my account so far. I give up. The website all ways says it cannot contact the site to allow you to complain so they can claim no one complains when they tell Ofcom they have no problems with customers. Ofcom are in bed with these companies because they do not want individuals complaint to them.
Developer Response ,
Sorry to hear about the problems you've experienced with your account. Drop us a message on Twitter @bt_uk or Facebook and we can try to help. Paula - BT UK Team
Up to six family members will be able to use this app with Family Sharing enabled.