iPhone Screenshots

Description

Bulb - making energy simpler, cheaper, greener.

Rated Excellent on Trustpilot
Named the ‘UK’s best value for money energy company’ by Uswitch
100% green electricity and 100% carbon neutral gas

Download our app today to make managing your energy even simpler.

• Enter meter readings with a photo
• Check your balance
• See how much energy you’ve used
• Download statements
• Refer your friends


What people are saying about Bulb:

• “Bulb is challenging the big energy companies that dominate the UK market” - The Independent
• “The future is bright for Bulb” - TechWorld
• “Bulb are excellent - you'll never have an energy supplier like them” - Rebecca, Bulb member
• “Very friendly company with great customer service, good rates and an easy-to-use website.” - Alex, Bulb member
• “They send quirky fun emails and make everything easy!” - Chloe, Bulb member

What’s New

Version 1.37.0

It was the Beatles who sang ‘Eight days a week is not enough to show I care’. Well, that may be so, but 7 days is more than enough for a weekly usage chart. So we’ve removed the second Monday from the graph showing your EV charging costs. And we’ve corrected the figures for members who aren’t testing our EV tariff yet. You probably won’t notice the other fix, so I’ll tell you. We’ve stopped using ordinal numbers. No more 1st, 2nd, 3rd or 4th. Just 1, 2, 3, 4. Much simpler.

Ratings and Reviews

4.8 out of 5
128.3K Ratings

128.3K Ratings

The_Jolly_Green_Giant ,

Love the moral reward

For us, the biggest motivation to join bulb was the peace of mind. They are by far the most accessible supplier of 100% renewable energy, in our experience.

There have been some pleasant discoveries since switching from one of ‘the big six’ that are outdated in their customer interactions (one specifically that I won’t mention here); the website alone is brilliant; the tools are simple and easy to navigate.
I regularly update my meter readings due to a rather (admittedly) weird fondness for dropping onto my account and seeing our usage and predictions for future consumption which are expressed in a chart (- this appeals to my almost fetish-like desire for such things).

Bulb are slightly more expensive than what we were paying but ultimately worth paying if it means delivery on promises for a cleaner, more responsible supply of our energy. What’s a ‘fiver’ in the grand scheme of things? Some maths whiz will point out that £5 x 12 = £60 over the year but again, we feel the ease of interaction with the company has been my best experience yet with an energy supplier and may the simplicity live long!

You will not regret becoming a member of this growing tribe.

Big pawed bear ,

App is not accessible with voice-over for the iPhone.

Hi, I have a new bulb customer, and I find the app is not accessible with VoiceOver on the iPhone. For any developer who doesn’t know, voice-over is the one and only screen reader for the iPhone. A screen reader convert text into speech so the blind people can use the iPhone and apps successfully. If apps are not correctly coded with accessibility in mind, the voice-over software built-in to all iPhones cannot use the app. This means that blind people cannot use the app successfully, and therefore locked them out of the service. Please test your app with voice-over for compatibility! For a customer facing app, this is disgraceful. Please fix this I am a new customer, and expect my apps to work with my screen reader. Please note, the Bulb website is pretty good with jaws for windows, but the app which is made for Apple devices, which only have one screen reader for them, should be compatible with that screen reader. I expect full compatibility within the next app, as Apple have a website dedicated to accessibility for web developers. This is within the SDK. Thank you.

Developer Response ,

Hi there,
The latest version of the app – 1.8.8 – should be fully compatible with VoiceOver, so please look out for an update. We released this yesterday, but releases are rolled-out gradually, so you should be offered an update in the next 7 days.
Our app, like the website, was designed to be fully accessible. Unfortunately some bugs had crept in recently that have meant VoiceOver hadn't been working. We're really sorry about that, these have been fixed in 1.8.8, and we've implemented new testing processes to ensure that doesn't happen again.
Please drop us an email at help@bulb.co.uk if you are having issues after the update, or if there is if you have any other suggestions on how we can better serve our members with accessibility needs.
Best, Team Bulb

MikeyC1966 ,

Awful company

Ever since I joined Bulb I have had nothing but trouble with them where they can’t seem to get my bills accurate even though I have a smart metre. I have now been billed over £900 for energy usage from 16th May until 15th June even though it has been very hot so not had the heating on and it is light until gone 9.30 so not using much electricity. The bill also has a date of September 2020 even though it is June 2021 so they have charged me again for September last year!? I have gone into the app as wanted to talk to someone but that facility is currently not working, hasn’t been for months tbh, and noticed that I have had several statement corrections over the last few days so now don’t have a clue where I stand with what is owed to me. Joining this company has to be my biggest regret in life as all they seem to do is confuse you with the bills so they can defraud you out of money. I thought NPower was bad but bulb make them look brilliant. I would not recommend this company to my own worst enemy

Developer Response ,

Hi Mikey, I'm so sorry that you've had such a poor experience with Bulb. We absolutely need to have a thorough look into your billing and offer an explanation - please can you send us a DM with your account details so that we can get this sorted? Many thanks - Niamh

App Privacy

The developer, Bulb Energy Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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