Bulb 4+

Love the moral reward

For us, the biggest motivation to join bulb was the peace of mind. They are by far the most accessible supplier of 100% renewable energy, in our experience.

There have been some pleasant discoveries since switching from one of ‘the big six’ that are outdated in their customer interactions (one specifically that I won’t mention here); the website alone is brilliant; the tools are simple and easy to navigate.
I regularly update my meter readings due to a rather (admittedly) weird fondness for dropping onto my account and seeing our usage and predictions for future consumption which are expressed in a chart (- this appeals to my almost fetish-like desire for such things).

Bulb are slightly more expensive than what we were paying but ultimately worth paying if it means delivery on promises for a cleaner, more responsible supply of our energy. What’s a ‘fiver’ in the grand scheme of things? Some maths whiz will point out that £5 x 12 = £60 over the year but again, we feel the ease of interaction with the company has been my best experience yet with an energy supplier and may the simplicity live long!

You will not regret becoming a member of this growing tribe.

Fault with the gas meter

I have never had a problem with bulb before so am fed up with the length of time it is taking to convince a company that they are not getting a proper reading from a smart meter . I have contacted bulb several ways including help bot, email,finally waited an age to get through by phone. Who could see immediately what I was talking about but asked me to send pictures of the actual reading. This I did and received an email saying that all appeared well and the reading was good and in credit! I do not have a pay as you go meter so this did not make sense. Now I am back to switching my smart meter on and off again and re-reporting a significant failure in the equipment. Please stop sending emails and get an engineer out to check the main meter,please 🙏
It sounds ridiculous but despite the fact that I have gone out of my way to be honest with bulb they keep telling me my equipment is fine! This meter has had no reading visible since November 2022. I was told it was a glitch and would be solved. It’s still not showing a gas use reading and my bills haven’t been correct despite my constant contact with bulb help. I’m not happy using gas now as I am afraid of a more serious fault.

Shocking app, shocking customer service!

I have not been able to view data on the app in over a month, I have called bulb, used chat bot and emailed them and each time I am told to give it a week and the data will show. The last reading is 22 June!! My meters are set to read data from the meter every 30 minutes but still no data. I have been told to reset my password, delete and reinstall the app. I have been told it is showing data when I have sent screenshots to show it is NOT SHOWING DATA. I have asked if the app developers can look at it and told give it a few more days but no one is helping me. I like that bulb uses renewable energy but to not show people what they’ve been using for over a month now is a really poor do and I would love for a app developer to actually help with this issue since bulb refuse to help me reach this team. PLEASE can someone sort this out for me. It’s not fair that others can see data of what they are using but I can’t. It is very disappointing service and simply not good enough.
App development team still not helping, no one wants to know. Today is 15aug and I’ve had NO DATA AT ALL on the app since 22 June.

Developer Response ,

Hi there, thank you for leaving your review. Please could you drop us an email with your Bulb account details to feedback@bulb.co.uk, quoting the reference APST21 and detailing the trouble you are experiencing, and we'll look into this for you - Ollie