Burger King UK - Food Rewards 4+

Just visited newest Burger King in Glasgow today. Having seen the new restaurant/drive thru getting built from scratch I was over the moon when I seen the Burger King sign on the building and anticipated the opening with optimism. I wasn’t disappointed, food was great and the staff very friendly and helpful with the issues I had with the app when ordering. B.K burgers are by far the best on the market, that distinctive taste is always a pleasure to experience, real veg….a tomato that actually resembles a tomato is delightful and the fries are like no other, crispy and a joy. As with any new establishment there are going to be a few minor issues, that’s to be expected. I will be a regular and your rivals Mc ???? up the road have competition on their hands. Keep up the good work B.K and welcome to the neighbourhood. 😀😀

We eat at Burger regularly and use the App all the time for great offers, but since lockdown it’s all a bit confusing. We visited Southend High Street twice and were told no vouchers or app offers could be used, even though they were still handing them out and the offers were now being offered after stopping for a while, due to COVID-19. We decided to visit Burger King Pipps Hill Basildon drive-thru to see if they did whopper Wednesday as the App advertised it. We were told no sorry no whopper Wednesday even though the App offered it and I asked about any other offers on the App and was told to come inside if I wanted to use more than one voucher. I when inside and I could get a whopper Wednesday to take out and use as many offer vouchers as I please to takeout, which we did and sat in the car park the same as we would have done if we had made our purchase through the drive-thru. It doesn’t make much sense to me apart for making my purchase abut more inconvenient and I don’t know why you can offer different things inside and out with the App

Might seem a contradiction that headline but the major problem with this app is that it’s set up to make mobile ordering easy yet none of the BK restaurants close to me are able to take mobile orders. There seems to be no filter in the restaurant search to filter out those I can actually use the app to order in advance from. This includes BK flagship restaurant at Leicester Square in the centre of London’s West End. It also fails to differentiate between BK restaurants which I can use the offers here and franchises which pick & chose which offers they chose to honour. For example on the recent free Whopper Wednesday promotion their outlet at Euston Road refused to honour my voucher for a free whopper but was perfectly happy to apply another offer for a £1.99 offer. Thankfully Customer Support was there to help out later but the treatment I received from a member of staff at the restaurant seriously tainted my opinion of the company.