CallSwitch Communicator 5 4+

After using previous platforms that don’t give half the functionality of this app, I am very happy with CallSwitch communicator
Easy to use, feature rich and in constant development
Can’t wait for V6

Does not have ‘Park’ which is available on desk and PC soft phone.

Does not have geo-location; when in the office both my desk-phone and mobile ring for incoming calls. It would be better if it knew when I was in the office and only ring on my desk-phone and not mobile as well. There is also no manual setting to do this manually.

No option to add custom directory that syncs between office desk-phone and mobile App.

The mobile app has access to callswitch extensions and your phones contacts. whereas the desk phone has access to callswitch extensions and apparently outlook contacts but this doesn’t work, they suggest you suggest you sync with google. In addition there is no option for custom contacts within callswitch. This is inconsistent and frustrating.

Call switch service fails a lot and there is no way to get the main number redirected (temporary) to a dedicated landline, which means loss of calls = loss of business.

The app should also report system status, failure and fault progression instead of needing the user to look at a separate web page.

In a word, good on paper but not so great in practice - frustrating.

Great companion app