CampingCard ACSI 4+

Poor support

I used to love this app but after not using it for a time it won’t let me log on. It comes up with “something went wrong” I contacted them over a week ago and reply not very helpful. Eventually found out it was apple putting in the wrong password, so why didn’t the app say password was wrong instead of “something went wrong” that is totally unhelpful 😥

Struggling to find sites open out of season

We have found it a little frustrating when looking for sites that are open in January and February, I think it would be more helpful to have a list of the sites on a separate map so we can just look and book.
I understand that not all sites that say they’ll be open may be! but your representatives can maybe contact and confirm with the sites in January and then put them on a separate list on a map - this would be very helpful.
On a positive note, as for the two sites we have used this year and being ACSI members we have certainly saved much more than our subscription and will be looking forward to another out of season trip next year.
Regards
Dave Stitt from the United Kingdom.

Developer Response ,

Dear Dave. Thanks for your feedback. Regarding the opening dates, you can simply filter by date. Happy to know that your are already looking forward to another out of season trip next year. Best regards, Fabien team ACSI

Dreadful - not even worth one star!

What a terrible user experience! I’ve already purchased the camping card books AND their club ID card. I don’t know why because their books are a nightmare to navigate and the ID isn’t accepted by sites - even when their office notices say it is.

The fact you have to pay extra if you want to use their their on-line apps is robbery. I’m tempted to call their business model a scam but really profiteering describes them more adequately.

Their process is so difficult to navigate I began to despair and thought I had wasted my money.

I was going to use their three apps to ensure I had full options available but not when I have to pay for three sets of map/sites data (one set for each of their apps). Simply not good enough! Further, why do the apps ‘insist’ on using Apple Pay? Had to use a different on-line route to use my foreign currency card!

My view is DO NOT use this organisation, use CamperContact or Park4Night instead.

Their concept of Customer Care is lacking as well and their presence at the NEC Motorhome show is a joke - the rep didn’t have a clue what I was complaining about.

I won’t be giving them my money next year.

Developer Response ,

Dear user with a nickname. To keep things short and simple, you don't need to buy the app or the CLUB ID card to use the discount card. Sorry to hear that our company is not right for you. For any further information, give us a call. Or come and talk to us at the next NEC. We'd be delighted to talk to you personally. Scammers don't do that. Best regards, Fabien team ACSI