Canva: Design, Photo & Video 4+

Canva is one of those apps that can change your life when everything works correctly. It has endless ways to develop your business and personal digital workings. It’s something I recommend all the time, until a year ago when I experience my first double charges. Attempting to contact the team I became frustrated with the automated responses, the break down of the ‘team system’ is not clear and you could wind up paying more that you expect with little or no help on resolving the issue.

Months later I decided to pay for the year (give it a second chance) because surely paying for the year would mean no extra charges. Unfortunately 1 month after so this, apparently a subscription was set up because I opened the app on my phone and 6 months later I realise I had also been paying a monthly subscription on top of a yearly subscription. One directly and then one through apple on 2 different cards, my business and my personal and still no one can tel how or why this happens. This app is great, until someone makes one with great customer service alongside it. It seem the most protective way for me to use this app is on my laptop only which is slightly inconvenient.

Hello Rhimz, thanks for reaching out. Sorry to hear that you have this subscription issue. This is not what we want you to experience. Since your subscription is tied with your device store, we recommend reaching out to them for refund/dispute concerns. if you need more help with this, please contact our support team at canva.me/ios. Many thanks for your patience. - Cynch

The app is so good that you want to rely on it for all your works. However, a couple of things are not fit for powerusers and the last updates focused on mug prints and face retouch…??? 1. It is hard to select overlapping items one by one. It always picks the one above. It is impossible to select an element behind a block of text. You must tediously move the text around. 2. To solve 1. I would want to lock the top layer. If I lock an item, I don’t want it selected if I tap the area it covers. We d love to manage and unlock items in a different panel. 3. Aspect ratio of uploaded images is constant , cannot resize in only one direction. 4. The pop up long press menu appears exactly under your finger…which immediately taps the first item…please move it a bit! 5. If you zoom in too much on a text and edit, you cannot leave the mode (only phone app)There’s no way to select anything else to deselect you text. 6. if you select multiple and accidentally hit the background of the page, you lose all your selection 7. You have to press twice to open the upload dialog 8. You have to press twice in the left menu to open each tab 9. you can crop an item so the remainder is outside of the sheet, but then you cannot tap it anymore. 10 the default colour for some elements seem random within the current palette. maybe use the last used colour? 11. emoji in text are not exported properly

Hi there, your feedback means a lot to us. We understand that you're having troubles editing your designs. To make sure that you are properly assisted, please send us more details about your concern to canva.me/ios so we can further assist you. We will also make sure to take note of this for us to improve the app. We aim to provide the best design experience with the app so your input is truly valuable. We have released a version of the app with improvements, we suggest you to always keep your app updated. Many thanks for your patience. - Sheryl

I’ve used Canva for a couple of projects now. It’s fairly easy to use for designs but I have struggled with video editing. The Canva Design videos & bot assistant are not 100% helpful. I could not edit Voiceovers for my video to my liking (I’d like it as an editable track, not something stuck to the video, and I could not see the video playing so that I could “narrate” as the video progressed), my laptop fan goes nuts using the app (also making it hard to record Voiceover), the video/audio playback lags and/or skips (frustrating when you’re trying to get the timings just so). I ended up record my voiceover on my phone’s Voice Memo app, uploaded it, then split & edited it to my liking. However, there is a maximum of 50 tracks so I was unable to fully edit my 50+ list of instructions, which is not great for a tutorial video. I would recommend, obviously, but I would hope that updates might improve things.
I have been responded to and nowhere does it say my name is Gurpreet… when I go to find support, a human, it is difficult to speak to anyone. Stupid bots, pre-written troubleshooting issues aren’t always needed. I want to give feedback, help by speaking to a human but there is no way of contacting the developer - even clicking on the link you have just sent. What’s wrong with a live chat or an email address?!

Hello there, thanks for the feedback and for using Canva. We're sorry for the inconvenience you have when editing your video. Please refer to this link for more info on creating and editing videos: https://bit.ly/3oONFjV. Kindly update your app to get its full features and improvements. If still persists, let us know at canva.me/ios. Thanks for your patience. - Lily