Description

Whether Car-Net or We Connect, connectivity meets intuitive design in the new app for your Volkswagen mobile online services. Register your Volkswagen and use the We Connect app as a direct connection to your vehicle*. With all the benefits. 
 

The Volkswagen We Connect app benefits for you at a glance:

• Quick, intuitive access to comprehensive vehicle information and your vehicle status.
• Control convenient vehicle functions by using your smartphone as a remote control. For example, you can easily programme your optional auxiliary heater using the We Connect app. You can even lock and unlock your doors** and luggage compartment remotely.
• Find your Volkswagen faster – your latest parking position is just a tap away.

• Send your next destinations to the navigation system effortlessly
• Even more helpful functions for electric vehicles. Check the charge level of your battery, for instance, or start and stop the charging process.

Thanks to the simple in-app registration and the new Volkswagen ID, your vehicle can connect to your smartphone even more quickly.


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*Availability of the services described depends on both the vehicle and its equipment. Find out about compatibility at www.volkswagen-carnet.com.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be signed online with Volkswagen AG. For We Connect Plus, you have 90 days from when you receive your vehicle to register it at www.portal.volkswagen-we.com and use the services for the full duration of the agreed, free period.
**Usage requires an identity check in the form of Volkswagen Ident verification.

What’s New

Version 5.5.1

This update allows you to activate Service Scheduling in the app. With this service, your vehicle notifies the authorised workshop itself when the next inspection or oil change is due or a warning light indicates, for example, that the brake pads need to be replaced. Your service partner will contact you to schedule the appointment. You can find this function in the vehicle settings under “Personal service partner”.
This update also includes AdBlue fill level range display and general bug fixes.
We welcome your feedback.

Ratings and Reviews

3.7 out of 5
2.7K Ratings

2.7K Ratings

Goldfinch60 ,

frustrating fails to connect too often

I’ve recently (Oct 2019 less than 3 weeks ago at time of writing) bought a new egolf. The we connect app offers useful functionality when it works it’s great to be able to check on the car or turn on heating before leaving on a cold day. But already it has failed to connect properly on several occasions. On at least three occasions, out of perhaps 10, it has said the car is unlocked and moving when it has been parked and locked on my drive. A message that causes you to panic and leads you to think what if it was moving? What’s the problem VW? How can we ensure better connection?
I agree with those who would like to be able to track the car if it is moving. In case of theft or to check safety of my partner. If people are concerned about privacy it could be a user customisable feature, but not from in the car!

Developer Response ,

Dear Goldfinch60, thank you for your feedback. We are sorry to hear you are experiencing difficulties with your We Connect app. In order to help you, please contact us at weconnect-support@volkswagen.de or at 0800 – 279 75 08. Best regards, Your We Connect Team

S.Storey ,

Great, when it works...

When I took delivery of my Golf GTE Advance in December 2017, I quickly downloaded the corresponding App so that I could de-frost and warm the car on cold mornings before driving to work. However, the App would often crash and either not connect, not let me log in, log me out randomly, or simply fail to carry out my instruction. The latest “glitch” is that I’ve reset my password several times only to be logged out every single time thereafter due to a “security issue”. This is clearly absolute rubbish, as I’m using the same device (Apple iPhone 8) and same credentials each time. Whilst VW’s cars are great, their software is a major disappointment. This is exacerbated by the fact that the Discover Navigation in my car randomly refuses to connect to my phone (despite it being connected the USB dock) and then shuts itself down to try and reconnect (usually successfully). It’s all incredibly frustrating. My local VW dealer has been unable to diagnose any software issues or resolve them for me. Notwithstanding the above, both the App and Discover Navigation are brilliant when fully operational. It’s just a shame that they’re plagued with sub-standard software.

Developer Response ,

Dear S.Storey, we are sorry to hear that the use of the Car-Net App caused difficulties. In order to help you, we would like to offer you our assistance. Please contact us via carnet-support@volkswagen.de or by phone +44 800 - 2797508. Best regards, the Car-Net team.

Motacyclist ,

Now have to pay subscription for this rubbish

Further update 18 Dec 2019: Still waiting for a return call from support after being promised they would call back in 10 minutes, 2 days ago. Two emails to them since then have gone unanswered in that time. I fear that this is the last VW group vehicle we will buy.
Update 16 Dec 2019: after paying yet another years subscription in order to have some hope of de-icing the windows on frosty mornings, the app is as useless as ever and doesn't work when you need it most. Another frosty morning and have to scrape the ice off the windows and start with stone cold air con which immediately mists the windscreen again after 100 yards or so, a real safety hazard. End of update.
After 3 years of frustration with this app I was astonished to find that the subscription had expired and we were expected to pay £55 for a further 12 months. I refused to pay at the time but with the onset of winter I discovered that there is no way to activate the a/c in our Golf GTE to demist the windows other than sitting in the car freezing and using up the battery charge. So I stumped up the £55 only to find it's as frustrating as ever. What a poor showing from VW.
Update 19 Jan 2020 app was still as useless as ever so we have sold the car. We were going to wait for the ID3 but after this showing we have list faith in VW software developers and have gone fir another brand.

Developer Response ,

Hi Motacyclist,
We are sorry to hear you experience with Car-Net did not meet your expectations. Please contact us via carnet-support@volkswagen.de or by phone (0800 – 279 75 08), and we will do our best to assist you with any issues you encounter.
Greetings, your Car-Net team.

Information

Provider
Volkswagen
Size
233.2 MB
Category
Utilities
Compatibility

Requires iOS 12.0 and watchOS 4.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Albanian, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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