Volkswagen We Connect 4+

Volkswagen

    • Free

Description

Whether Car-Net or We Connect, connectivity meets intuitive design in the new app for your Volkswagen mobile online services. Register your Volkswagen and use the We Connect app as a direct connection to your vehicle*. With all the benefits. 
 

The Volkswagen We Connect app benefits for you at a glance:

• Quick, intuitive access to comprehensive vehicle information and your vehicle status.
• Control convenient vehicle functions by using your smartphone as a remote control. For example, you can easily programme your optional auxiliary heater using the We Connect app. You can even lock and unlock your doors** and luggage compartment remotely.
• Find your Volkswagen faster – your latest parking position is just a tap away.

• Send your next destinations to the navigation system effortlessly
• Even more helpful functions for electric vehicles. Check the charge level of your battery, for instance, or start and stop the charging process.

Thanks to the simple in-app registration and the new Volkswagen ID, your vehicle can connect to your smartphone even more quickly.


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*Availability of the services described depends on both the vehicle and its equipment. Find out about compatibility at www.volkswagen-carnet.com.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be signed online with Volkswagen AG. For We Connect Plus, you have 90 days from when you receive your vehicle to register it at www.portal.volkswagen-we.com and use the services for the full duration of the agreed, free period.
**Usage requires an identity check in the form of Volkswagen Ident verification.

What’s New

Version 5.12.0

As well as improvements to design and usability, with this update, we’re making the following changes:
- For plug-in hybrids, power consumption is now also displayed on the “Vehicle” tab
- Improvements to the activation process and eSIM activation support in vehicles with e-Remote
- Small bug fixes and improvements

Ratings and Reviews

3.9 out of 5
6.4K Ratings

6.4K Ratings

FaBz StRiKeZz ,

Great functions-terrible reliability

After a period of reliability (I’ve been running this app and it’s predecessor for 10 months now) there was a significant upgrade a few months ago. I’ve also had a phone iOS upgrade to 13.1.2. Somewhere along the way, reliability has been completely lost. Every time I connect with the car it first reports that here is a connection problem (and then sometimes subsequently correctly connects.) Refreshing car information in things like charge level for my eGolf can be very unreliable. When it does work, the features are brilliant-turning on and off the climate and heated screens remotely, same for charging etc. When it works it’s genuinely one of the best features of a very good car. Unfortunately the never ending error messages remove all confidence that the data being displayed is accurate. I wrote a similar review 2 months ago and was contacted by VW who simply explained their app was not working. At that point it failed for around 2 weeks solid. Now it’s back to the previous state-rarely a function without an error message, and the same low level of confidence it’s actually correctly connected to the car. A crying shame-it’s surely possible for VW to make something like this work properly??

Developer Response ,

Dear FaBz StRiKeZz, thank you for your feedback. We are sorry to hear you are experiencing connectivity difficulties with your We Connect app. In order to help you, please contact us at weconnect-support@volkswagen.de or at 0800 – 279 75 08. Best regards, Your We Connect Team

Benny T6.1 ,

Useful when it works

I started using this app with my new Transporter. I had a few problems, to begin with it would report everything was okay, but then when I checked the app it would say the van was unlocked. When I physically checked everything was fine. I then went away and left the van. At the time I write this I am still away. Everything was fine for a week or so, the app reported all door locked and windows closed and mileage and other data was displayed. Then when I checked the app it stated that the boot was open and the side windows are open and all the mileage and MPG figures are not there. I’ve just updated the app and it’s still wrong. I had someone check the van and nothing is open. It’s very disconcerting when it incorrectly reports the status and leaves the question of what’s the point if it won’t work properly?

Developer Response ,

Dear Benny T6.1, thank you very much for your feedback. We regret your problems with our application. To provide you assistance, please send our technical team an e-mail: weconnect-support@volkswagen.de . Kind regards, your We Connect team

S.Storey ,

Great, when it works...

When I took delivery of my Golf GTE Advance in December 2017, I quickly downloaded the corresponding App so that I could de-frost and warm the car on cold mornings before driving to work. However, the App would often crash and either not connect, not let me log in, log me out randomly, or simply fail to carry out my instruction. The latest “glitch” is that I’ve reset my password several times only to be logged out every single time thereafter due to a “security issue”. This is clearly absolute rubbish, as I’m using the same device (Apple iPhone 8) and same credentials each time. Whilst VW’s cars are great, their software is a major disappointment. This is exacerbated by the fact that the Discover Navigation in my car randomly refuses to connect to my phone (despite it being connected the USB dock) and then shuts itself down to try and reconnect (usually successfully). It’s all incredibly frustrating. My local VW dealer has been unable to diagnose any software issues or resolve them for me. Notwithstanding the above, both the App and Discover Navigation are brilliant when fully operational. It’s just a shame that they’re plagued with sub-standard software.

Developer Response ,

Dear S.Storey, we are sorry to hear that the use of the Car-Net App caused difficulties. In order to help you, we would like to offer you our assistance. Please contact us via carnet-support@volkswagen.de or by phone +44 800 - 2797508. Best regards, the Car-Net team.

App Privacy

The developer, Volkswagen, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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