CDG Zig – Taxis, Cars & Buses 4+

Awesome updates!

A welcome update to the old Comfort App! Was deterred from using the app due to previous bad experiences but this update is amazing! Able to concurrently book another cab for my mum while using the app myself. Also able to get rides easily and pay for street hails. Great app!

Non functional ride booking app- keeps having server connection error

This is one of the worst apps I have used for ride booking. The app continuously has server connection error. There are many occasions when I was late to depart, nearly missed my flight as the app continuously stated server connection error for 15 minutes. It was only resolved when I deleted the app and reinstalled, having to waste precious time when I was running late to set up the entire account again to try to book a cab. When I tried to book a cab when outside past Friday, even the usual deleting of the app and reinstalling did not work. I ended up wasting 20 minutes, and had to resort to taking Grab instead. This server connection error has happened multiple times, which compelled me to quickly switch to Grab. I try to support the local licensed cab industry as much possible and hence the persistence in using the CDG app, although all my friends are already using Grab or Gojek. This buggy and nonfunctional app is driving users away, especially loyal customers. I never encounter the above issue with the Grab or Gojek app. This is frustrating and unreliable.

Developer Response ,

Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.

Very poor experience in 2024

I try to use the app a lot and over the last few years it was fine, recent months this app has been worse than poor and right now, in my experience, is unuseable.

It’s actually very difficult for me to even book a taxi, constantly the process to book a taxi freezes/hangs and waiting or restarting the app does nothing. I would estimate that this happens 30-40% of the time I use the app - leading me to just use grab instead.

My other main ongoing gripe is that the map tool/selection is so poor compared to whatever grab/Gojek use - CDG must use their own mapping tool but it’s really poor/inconvenient unless you know the exact address/postcode. I don’t know how every other taxi app has such a better search function on their map/destination selection.

The overall design and layout of the app is pretty good (clean and simple) especially since the big update but the general experience is so poor and the rebrand with ‘zig’ is so weird, I often struggle to find the app on my phone, even as a daily user, where I forget it’s ‘zig’ - would be so much better with the name including comfort/taxis/cdg.

Developer Response ,

Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.