Celebrity Cruises 4+

Poor App

Tried to log on to the App to complete my boarding pass, but after I submitted my vaccine certificates the app hung and said they need to be verified. 6 hours later they are still sitting there. Waste of my time! Perhaps do they want the actual hard copies - but I used my iPhone as the printed copies take up a full page. So may have to start again. No feedback on why it is hung. Need to do much better - I completed Verifly with no issues, and Spanish and Italian forms, so the Celebrity app needs to improve.

Developer Response ,

We apologize for the inconvenience. Unfortunately, all vaccination certificate submissions are manually verified by our team. This process may take up to 2-3 weeks. If you have any questions or concerns, please email us at appfeedback@rccl.com. Thank you for your patience, and we look forward to seeing you onboard!

Bali trip

Shandy and D have been excellent tour guides but Excursions too long on the bus and not enough relaxation time at first hotel Adiwana Kamania which, along with the staff, was superb.
Sol Benoa Hotel had more facilities with beach, pool/bar and 3 restaurants but even though we tried to book a day in advance the expensive restaurant was fully booked. Kitchen restaurant needed more staff to clear tables and pool restaurant was restricted in choice.
Trip to see the Fire Dance was literally a washout with torrential rain which really spoilt the day. Lot of time hanging about but the worst comment I would make would be about the last dinner en route home. Was looking forward to a seafood dinner but when it came the fish was dried out, the calamari was like rubber bands, the crab you couldn’t get into as there were no suitable utensils, the rice was cold and the vegetables were smothered in chilli. There was no choice for those who didn’t like hot, spicy food. The only edible fish were the small prawns which were still in their shells and coated with a sauce making them hard to peel. Got a bottle of water each but given the terrible meal we thought we would at least get a complimentary drink but were told the meal was ‘free’ and we had to pay for any drinks plus service charge. WORST MEAL I HAVE EVER NOT EATEN. Reputational it would be beneficial to move to another hotel.

Unable to Edit Errors

I used this app to generate my Xpress passes for a 4 night cruise and it worked perfectly. I then needed to generate 2 more passes for a follow on cruise. I mistakenly scanned my wife’s passport on my check in details and the app has generated my Xpress pass with my wife’s passport details, so you would think, just hit the edit button and scan the correct passport and everything would be fine! Not so, the app allows you to edit, then say there is an error and to try later (or something like that) so when I go back in, it still has the incorrect details there. If companies want me work for them (unpaid) and check myself in (what someone used to be employed for) that I suppose that’s ‘progress’ but make sure that when something goes wrong, it is easy for customers (who are paying for a service) are able to contact someone who can help!!

Developer Response ,

We sincerely apologize for the frustrations. We'd like to investigate and assist you with the issue you are facing. If you email us at appfeedback@rccl.com, our app experts will follow up and make sure to get this resolved.