China Southern Airlines 4+

So not easy for non-chinese speaking clients, and could be easier to use. Just blundered through myself quite easily, got the English version and then logged in to het my flight details up and everything works great now i can read it!

FIRSTLY: Go to the China Southern website and sign up for the website, and I suggest their Pearl rewards too! Then come back to the app!

- Open app.
- Click the right side red button. (Probably agreeing to terms conditions?) and wait for next page to load. Patience!
- Next page, click on Globe symbol top left, and you should get a drop down.
- choose your country (United Kingdom for me).
- choose your language (English for me).

(If you have already signed up on their website…)
Now click login.
Enter your email address, then your last name, then your first name/s.
Then your password.
Then the captcha..

If you get to a the next page it looks like you haven’t signed in. DON’T PANIC!

Scroll down until you see the CHECK IN link & click it…

Now Enter your airline reference number. (This should be on your flight confirmation from your agent. THIS IS NOT YOUR AGENTS REFERENCE!)
Now enter your last name & then your first name/s and confirm..

Patience.

Your booking should now be on your app screen!

Hope this helps… 👌

No! I do not agree! This is not an ‘app’ for serious and right thinking travelling passengers. Probably better for drunk travelling passengers leaving a local English pub! No thought whatsoever was put into building this app. It looks like an assignment for a very unhappy kindergarten class. I appreciate that this is a Chinese airline but it also caters to international travels. This should have been put into consideration. Majority of the world speak English and the app should have been defaulted to the language. Besides, it looks more like a website than an app. This ‘app’ needs a complete overhaul because it’s making fun of the airline and if they can’t get something as simple as an app easy, user friendly, easy to navigate and catering to international market only God knows what the airline itself will be like. Have a look at British Airways, Lufthansa, KLM, Air France, American Airlines, JetBlue Airways, China Airlines and rebuild this app as a matter of urgency.

Unfortunately this app is not up to International standards. It is impossible to go into your file to select a seat without a mysterious 11 digit telephone number... they ask for a Surname and a Last Name as if it is two different things when it would take a second to any English speaking person to spot the issues or any traveller to test the app.
Really hasn’t been though through with customers in mind which is a shame