Circle - Your DNA & Health 12+

Know theyself

I’m thankful to circle DNA for their service. It s worth every penny for the amount of informations you get about your health. Also, the service support is available and helpful. I highly suggest it

No communication for remedy

Bought a premium DNA kit for £444 as I’m interested in learning about long-term health risks, which was ultimately useless in the end.
The kit requires the app for registration and apparently comes with FedEx packaging included.
The problem was that I did not get the FedEx packaging, and it’s not possible to know as a buyer that there is packaging included for return to Circle unless you complete the activation process via the app first. It would help to know about the specific included posting method immediately in the order confirmation email so you know what to look out for in case anything is missing.
On realising the issue, I emailed Circle multiple times as I had used my test up but had no way to post it. I have still not had correspondence to offer assistance on either posting the test or receiving a new one, or even receiving a refund.

Developer Response ,

Thank you for your feedback and please accept our apologies for the inconvenience. We are happy to provide you with a new set of return documents and we hope for your patience and understanding while our customer success team has been responding to enquiries as soon as possible. We will take your feedback seriously and review our comms and notifications throughout the customer journey as well.

Easy to use

Great app. All process is very easy and app works great without any faults. Currently waiting for my results, love that I’m able to see the progress and the estimated date of the results.