Circuit Go 17+

absolutely disgusting, smelly washing machines that do not wash your clothes. i had to wash my clothes twice today because the washing machine left a mysterious brown residue all over them. apparently you need photographic evidence to get a refund. unfortunately, i didn’t think to take pictures of the tragedy because i was more preoccupied with marching all the way back to my flat to get two more detergent pods to rewash the clothes. ASTRONOMICAL prices. why am i paying £2.50 for the highest settings to get the dirt that the washing machine put all over my clothes out of my clothes? and the washing machines are so useless that half of it didn’t come out even on the highest settings, at which point i just shoved them in my suitcase to take home tomorrow to wash because i do not have the funds or the patience to wash my clothes using circuit laundry’s abysmal washing machines yet again. i hate you circuit laundry. you made me miss my lecture because i had to rewash my clothes because of your unmaintained machines. i will now be handwashing my clothes in my room. also the false advertising in the description of this app? in what world are you making doing the laundry ‘less of a chore’? i don’t think so, circuit. its just so shocking. why can’t i see how long is left on the machine??? i set a timer on my phone, sprint down to the laundry room to get my clothes the second the timer ends, and theres still five minutes left. outrageous.

Hi, We apologise for any inconvenience you have experienced when using one of the circuit washing machines. Please reach out to care@circuitgroup.com so we can discuss this investigate this for you and arrange for a site visit to take place. Thank you Isobelle.

Why is there 4 apps for just using a bloody washing machine and to transfer any money over it now costs money for this! On top of that once the fee has been added it hasn’t even loaded onto the correct one of 4 apps that my accommodation allows so now I have to reach back out which takes a week just to get through to the people on the service line about my issues. The bloody card top up worked well at least to add money and never had any issues and now my money is just being taken before even washing anything. If it does start the wash the machines clean naught at all on your clothes and breakdown halfway through it’s easier to buy a bucket and hand wash them all than spend every week getting money back!

Hi, Thank you for taking the time to leave a review. I apologise for any inconvenience you have experienced. All of our balance transfers are done free of charge. Please can you reach out reviews@circuitgroup.com with your contact details so we can get in touch and look into this for you. Thank you Isobelle

So far I have not been able to get this app to work and it is incredibly frustrating. Emailing/ live chat is not helpful either, they just keep telling me to uninstall and redownload the app which I have done multiple times. Had to pay via terminal when it finally worked, sad to say I can't use the app to pay at the terminal and since I am unable to use the app to pay, there is just money stuck on there. If i want to withdrawal it costs a £2 admission fee, they also take admission fee off refunds if the machine doesn't work. This is terrible. Also if you transfer your money from the old app onto this new one, it is in a form of an unwithdrawable coupon which is not fair either.
Sincerely, a broke student.

Hi, Thank you for taking the time to leave feedback. I apologise for any inconvenience you have experienced when using the Circuit Go app. If you can please reach out to reviews@circuitgroup.com and we would be happy to have a further look into the issues you have experienced. Thank you Isobelle