We grab, you eat!
Your favourite food and products delivered to your door.
City grab is an independent multi-delivery app platform, enabling you to have your favourite local food and products delivered to your door. With a driver community of over 1500 in Sheffield we are able to deliver faster and further.
We’re continuously updating the app to make an even smoother experience. This update includes some under the hood improvements as well as some bug fixes.
We’ve also introduced Order Notes so you can customise your order exactly how you like it! Love the app? Rate us!
Got a question? Reach out to the team
Ratings and Reviews
Not the best
The only good thing about City Grab is the range of food choice. It’s £6 for delivery which is extortionate anyway considering the restaurants raise their prices on the app too, but then you factor in the delivery drivers and how immensely slow they are at reaching your house too and it just becomes absurd. I’ve had two or three orders now where I track the drivers cab and they make multiple stop offs, and I’m pretty sure they stop at their own homes a lot of the time too as my current driver has been sat somewhere 12 minutes away from me for the last 20 minutes almost. My food is currently going cold sat in his car while he kicks back and relaxes. Disgusting that they charge so high for delivery when their delivery drivers are doing a poor job the majority of the time and your food reaches you late and cold/inedible!
Works fine but could be better
Just used the app for the first time to order ice cream from Our Cow Molly. The app design is nice and there are plenty of vendors to choose from. Slightly confusing when you add an item to basket then get asked for your phone number. Why? I clicked the back button to continue adding items to basket but it went back to the first page and I had to start again. It is simply because you need an account to use the app, but why doesn’t it just say “please create an account to continue” and provide some context. I think background notifications aren’t working properly too...after ordering and waiting a while for confirmation I opened the app again and then the notification appeared. The notification said to collect in 25 mins but 25 mins from when? For all I know that notification was sat there for 5 minutes already. A definite collection time would be nice. Then a second time I was getting ready to set off and thought I’d check the app and *ping* another notification. Maybe it’s just coincidence that both times I opened the app the two notifications came through? I think a good feature to add would be notes to the shop/vendor/restaurant as we wanted a flavour that wasn’t listed and it turned out we could have swapped an ordered tub for the desired tub. Next time we could order two plain tubs and add a note to swap one for a limited time flavour 🙂
Poor delivery service & even worse customer service
Had a bad experience where the takeaway I ordered arrived much earlier than we had been told it would arrive by. We had to change all our plans to get home as quick as possible to be there to greet the driver. I wrote to a lady called Hayley who is the Head of Implementation to explain what had happened and advise that the app might need some fine tuning to stop customers being told an estimated time, and then suddenly receiving the order much earlier than the specified time. The lady wrote a response back almost implying it was my fault, not accepting any constructive feedback and was quite condescending in parts. I was then ignored for months. Tried to give them the benefit of the doubt and use the service again, but the delivery was unfortunately delayed this time and the food was cold. Didn’t have the energy to write another email which I knew was likely to be ignored or responded to in a patronising way. I really try to support small businesses any way I can, but my advice is to stick to Deliveroo, UberEats and JustEat if you want a reliable takeaway delivery service and also good customer service.
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- Steel City Delivery Limited
- 93.7 MB
- Food & Drink
- Requires iOS 10.3 or later.
- Requires iPadOS 10.3 or later.
- iPod touch
- Requires iOS 10.3 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © Steel City Delivery Ltd
Up to six family members will be able to use this app with Family Sharing enabled.