Co-op: Membership Rewards 12+

I previously gave 4 stars and said I’d give it 5 if they made it compatible with Apple wallet, which they have, so as agreed 5 star review.

It dawned on me the other day it would be great if you could scan the barcode of an offer that is sometimes printed off when you make a purchase. I have a minimalist wallet and it doesn’t have room for paper. So I quite often forget about them. Would be great if you could incorporate that, or it when you made a purchase and you got an offer, it updated it to your membership. Keep up the good work

We're working on it! Will be rolled out in a future update! ^Ryan

Living far from any large supermarket chain I had been getting supermarket home deliveries every 2 weeks but switched to shopping locally for my fresh food largely to support local businesses and Coop because of this app incentivising me. When in store I allow my shopping choices to be influenced by the offers made by the app. It doesn’t make sense to choose offers at home in advance as in-store promotions tend to be better and are often on different products. This week my shopping qualified for 2 of the offers anyway but I was tempted by a third one. However, at the till only one of the two I selected was honoured, the one I had been tempted to accept wouldn’t register. There’s no way to remove a selected offer and replace it with another and the store staff were unable to help so I left feeling cheated. The app sometimes plugs an extra offer. If you’re not interested in it, the extra offer remains pervasive and gets in the way of using the app for anything else. Consequently, you are in effect obliged to accept the offer just to enable you to use the app. It would be better if declining the offer made it disappear.

Hi there, changing offers is a massive feedback point for a lot of our users. Our developers are working on this for a future update. ^Ryan

My wife’s installation of this app is just great, as is mine — when it works. Unfortunately, every day or so I get an email that says the system has detected some unusual behaviour, so I’m blocked out, and the only way back is to reset my password. Four times in a week is ridiculous! Best to avoid if you get problems, at least until they get a fix.

Update at 1 Dec: A couple of weeks ago I received a phone call about this. [Before posting the original review I had what the developer suggested just yesterday, and sent an email, which the developer was not aware of!] During the call we established that the probable cause of my problem was that I was trying to use both my phone app and the PC version at different times, depending on which was the more convenient. This is what I do with banking, for example. But the Co-op app doesn’t support this properly. And the developers evidently don’t talk to their customer service department. Only plus is that the app works on my latest phone, and saves me money!

Hi there, thanks for submitting a review. Being logged out of the app is a key security feature that we are working on improving so it’s not a frustration to our users. At the moment you’ll be logged out occasionally, but this shouldn’t be every single time. If this is happening please can you send us an email and we’ll investigate further - membershipcontactus@coop.co.uk. Thanks ^Cat