Co-operative Bank 4+
The Co-operative Bank
Designed for iPhone
-
- Free
iPhone Screenshots
Description
New to our app?
The Co-operative Bank mobile banking app is designed to keep things simple & secure, helping you complete your everyday banking tasks quickly.
Benefits
• Access & manage your finances anywhere, at any time
• Quick & secure money transfers between your accounts & other people
• Search your transactions & view your pending payments to find your incomings & outgoings
Key features
Enjoy secure, convenient & efficient banking at your fingertips
• Quick & secure login with TouchID, FaceID or passnumber
• Browse & search transactions on your current, savings & loan accounts
• View your pending payments
• Create & pay new payees
• Pay, view & delete your saved payees
• Transfer money between your accounts (including to your credit card)
• View & delete your scheduled payments
• View up to seven years of statements for current accounts, savings, ISAs & loans
• Use our easy to navigate account dashboard to help to you with your daily banking tasks
• Update your email address & phone number
• Share your account details with your contacts
• Switch your current account to us & access exclusive savings accounts
• Use our mortgage calculator to check how quickly you could pay off your mortgage & how much interest you could save
• Apply for some products directly
• Find answers to your questions quickly on our help page
Fraud protection
The app also gives you additional protection from fraud. This is because we alert you of any account changes such as new device registration & if there are a change of details.
We also have a fraud hub with a wide range of educational resources to help protect you from fraud.
Make sure you always install the latest update to get the latest improvements & security measures.
Logging in
You’ll need your online banking username, password & 6-digit security code to log in.
If you’re not registered for online banking, you can either do this by tapping 'Register for online banking' in the app, or register for online banking on our website.
Device compatibility
For security reasons, you’ll need to be using iOS 15 or above. You also will not be able to use the app if your device is jailbroken.
If you are not able to update, you can log into online banking to access your accounts.
Terms of use
We collect non-personal user data to monitor how well the app works. For example, measuring how long you spend on a particular screen. We collect a limited amount of personal data to allow you to use the app, for fraud prevention purposes & to help us to fix problems & improve the app for everyone. Everyone is opted in to this feature. If you do not want us to process your personal data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this in our Privacy Policy, available within the app.
Important information
We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network.
Apple, Touch ID & FaceID are trademarks of Apple Inc. registered in the US & other countries.
The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority & regulated by the Financial Conduct Authority & the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile & Britannia are trading names of The Co-operative Bank p.l.c., 1 Balloon Street, Manchester M4 4BE. Registered in Engl& & Wales No.990937.
Credit facilities are provided by The Co-operative Bank p.l.c. & are subject to status & our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.
What’s New
Version 3.7.0
In this release we have:
• redesigned the look and feel of your account dashboard(s)
• created a new Current Account Switch journey
• added a Mortgage overpayment calculator
Ratings and Reviews
Out dated
Only joined this bank this year. Downloaded this app as my experience with my old bank Santander was very good. This app is nothing like what i was used too very disappointing and stressful. It logs me out constantly at least once every week telling me its unable to tell if its secure and telling me to restart the app however unfortunately i have no way to restart it as it does not give me any option so have to delete it and reinstall it every week so frustrating. Recently lost my card so immediately logged on my app to freeze my card however was no option to freeze or report my card lost just gave me telephone number to ring. Took ages to get through on the phone and was then passed to someone else, had someone found my card and decided to use the contactless feature in the time it took me to report it missing someone could of easily used it and spent my money. This app needs up dating with the times far to basic. Freeze card needs adding and option to block card when missing
Developer Response ,
We're really sorry for the inconvenience caused. We are looking into this. We appreciate your patience whilst we investigate. New features will be added in future updates, customer feedback will be key to any changes we make. - Chris
A great bank - app could be improved
When I first started banking with the Cooperative, I greatly appreciated the ease and pleasure of telephone banking. 24/7 there were friendly and helpful operators easily available.
Those days are gone. Phoning the bank is to be avoided unless it is essential and one has an hour to spare. Presumably only a handful of operators are employed. However, at least there is a handy app. The app is useful in many ways and presumably saves the Bank from employing many people. But the app does *not* allow communications, which must be done by letter, phone or at a desk computer.
I have no idea why not, as it would greatly improve the banking experience - nearly all done by the mobile app these days. I have asked about and suggested this several times. Surely I cannot be alone. Why is the Bank so slow to implement improvements of this kind?
Developer Response ,
Hi, I'm sorry if you've had to wait to speak to an adviser when you called. We do work hard to improve call wait times and our average wait at the moment is around ten minutes. Thanks for your feedback regarding this and what you'd like to see added to our mobile banking app. It will be passed to the relevant teams. - Michelle
PROGRESS
The Cooperative Bank is improving gradually with her services to her customers. The marked progress is an improvement on her average services to her customers in the past. It appears Co-operativebank lacks the visibility other banks have in the UK. Some ATMs do not recognise the Cooperative bank’s Cards. Customers like me have been forced to open accounts with other banks so I can operate freely by using my Bank Card.
Now I can use my Debit/Credit card to tap freely on sensors on the underground and other shops. It wasn’t possible for years. Where other Banks sought proactive ways to do their banking services, the Cooperative Bank lagged behind. A lot of work needs to be done to identify herself with current trends in the Banking sector. For the first time in more than 20 years, I was able to get an overdraft of £200. That was better than the past where I wasn’t allowed to enjoy the very basic of the basic from a bank I’d been with for over 20 years. A big let down that appears to have improved.
Thank you.
Developer Response ,
Hi Kester, thanks for your review. I'm really glad to hear that you've noticed these improvements. We are working really hard to improve our service and you will see further improvements in the future. Thanks - Jack
App Privacy
The developer, The Co-operative Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- The Co-operative Bank plc
- Size
- 45 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © The Co-operative Bank P.l.c. 2023
- Price
- Free