Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system.
Cockpit IT Service Manager is available in a Private Cloud or On Premise.

Service Desk: Bridge the gap between the IT service and the end-users
- Self-service portal
- Incident declaration
- Service catalog
- Knowledge base
- Service status
- Report publication

Ticketing: An ITIL-designed solution for your IT department
- Incident management
- Problem management
- Request management
- Change management
- Release management
- Changelog publication
- Project management
- SLA / OLA Management
- Approval process
- Workflow automation
- Synchronization service
- Email to ticket

Asset management: A powerful ITAM for your business
- CMDB - Infrastructure (servers, network components, etc.)
- CMDB - Office (workstations, phones, etc.)
- Automated inventory
- Software management
- License management
- Supplier management
- Contract management
- Data center plan

Monitoring: A sentinel to watch your technology landscape
- Hardware (SNMP)
- Networks (SNMP)
- Systems
- Databases
- SAP solutions
- Cloud services
- Web sites
- Jobs

Productivity: A toolbox to strengthen service delivery capabilities of your IT team
- Task scheduling
- Time tracking
- Knowledge base
- Electronic document management
- Password vault
- Logbook
- Maintenance schedules

Analytics: A data visualization and consolidation app, all in one place
- Client satisfaction survey
- Service status
- Availability / SLA reports
- Metrics (systems, networks, databases, SAP solutions)
- Daily monitoring reports
- Consolidated reports

What’s New

Version 3.3.0

General: Avatars are displayed in all menus
General: Some item design has been improved (priorities, status, etc.)
General: "About" screen has been added
General: New design for the main menu
Monitoring: Metrics design has been improved
Monitoring (operators): Maintenance window menu has been moved
General: Fixed bugs

App Privacy

The developer, Cockpit ITSM, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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