Crossleys 4+

Great app and easy to use, saves having to go to a cash machine on route.
The app only works for me if I delete my card details and then type it in again like a new card which is frustrating to do every single time.

Nothing wrong with the service crossleys provide - taxis are usually timely and efficient. However, when using the app, I’m not entirely sure some of the debits out of my account tally up. I understand the need to take a holding fee slightly more than the average amount the journey should take - no problems with that - but the refunds after - I’m not sure it adds up.

It would be much better if it was more transparent like Uber for example. If a holding fee of say £6 is taken but the fare is only £4, then £2 should be refunded there and then along with a receipt. For example I’ll often get a series of re-debits not knowing which journey they are for - and the completed journeys option on the app doesn’t tell you.

For various reasons I’ve had to get 8 cans over the least 2 days - around £70 has been taken, yet only a very small portion has been credited.

I’ll never use Crossleys again after the service I’ve received using this app. I’ve used Crossleys for years but won’t be doing again. It takes £15 from your account every time you use it, and takes up to 72 hours to go back in. Let’s you book a car, takes the £15 from your account and then cancels your booking with no reason why. Only to be told when ringing the office that you need to book a local taxi (I was still in Halifax) and that it wasn’t their problem £15 had been taken from my account he ‘just works there’. Stranded with no money to get home now. Absolutely diabolical