CTM BusFinder 4+

Charged 106 euros when we tried to pay and got refused

When we went to pay for a ticket with the driver he refused and told us to do it online. We struggled to find the appropriate app to use and then they expect you to download it, make an account, figure out what ticket you need and then put in your card details and pay all within a short amount of time. This doesn’t work as firstly if you don’t have internet you are unable to download or show the ticket, secondly with low battery you are unable to use it and thirdly not everyone is able to download apps on their phone. We struggled due to the lack of service and our phones were low and ended up getting charged 106 euros because we couldn’t buy a ticket. Also all the instructions are in Italian. We are used to paying for where you are going not having a set price so that confused us. What makes it worse is that local Italians then got on the bus and gave the driver money for a ticket and he accepted it. This is unfair on tourists or non Italians and we shouldn’t have been charged. Especially since it’s not a known thing to download this app.

Developer Response ,

Hi, we're sorry you had problems with the service. If you prefer, you can write through the link below: https://segnalazioni.ctmcagliari.it.

Scam

The app gives you all the information you need to buy a ticket and then lets you purchase it but completely fails to mention that you have to validate it in the app. So you think you have safely purchased your ticket until the inspector shows you that by clicking on the ticket which is not highlighted in any way, presents the validate option! Be very careful or you’ll be fined €50 each and threatened with arrest….trust me….it happened to me and my wife. And don’t get me started on the officious inspector!

Ticket validation advice

If you are unable to validate your ticket and see a blank screen after pressing the Validate button, your camera may be turned off under the BusFinder app in the iPhone Settings.

Try this:

- Go to iPhone Settings >
- Find the BusFinder app >
- Turn on camera access >
- Open the Bus Finder App >
- Touch the ticket you want to validate >
- Now try pressing the Validate button again >
- You should see the camera app open >
- Now you can scan one of the QR codes found in the bus to validate the ticket

I hope this helps other well intentioned customers who experience the same issue avoid incurring a harsh fine by some very strict and aggressive ticket inspectors who are unwilling to help customers resolve their technical difficulties.

Developer Response ,

Hi, we're sorry you had a problem with the service. Thanks for the review.