Cumberland Council UK 17+

iTouch Vision

    • 3.8 • 107 Ratings
    • Free



My Cumberland is a mobile app that enables you to report issues to Cumberland Council.
You can attach photos, video and other relevant information to your report and pinpoint the exact location with easy-to-use maps.
Your report will be received by the Customer Services team and then forwarded to the relevant department which will deal with it. You’ll be kept fully informed along the way.
• Submit a service request, apply for or book a service
• Receive information about your submitted report by push notification or email
• View your submitted reports
• Add notes to existing reports
• Links to our website, eg. council tax bands, planning applications, jobs, etc.
What you can report
You can submit reports for things including:
• Dumped rubbish
• Abandoned vehicles
• Dog mess
• Litter
• Damaged litter bin
• Stray dog
• Discarded syringes.
You can also make a complaint, report a missed bin collection or request a new container if yours is lost or badly damaged.
Contact us
If you have any enquiries, please contact Customer Services at

What’s New

Version 8.3.0

- Enhancements
- Bug fixed.

Ratings and Reviews

3.8 out of 5
107 Ratings

107 Ratings

toggytop ,


Bin days and dates for beginning of April incorrect

&ps48 ,

Bin collection

I do not know, but suspect, that one of the most common usages of the app is to check which bins are due for collection each week - for example, I am 72 and have never had occasion to ‘Report a dead animal’, as appears on the opening screen.
You have to go through four screens on an iPhone to get to bin collection!
Each week, I have to type in my own postcode. There is no default/favourite postcode. How often do I need to check on the bin collection elsewhere?
Having entered the postcode, it then asks for my address. I scroll down, find the correct address, release the scroll and the screen returns to the top of the screen, obscuring my address. To find the information, I have to check on a neighbours address with a lower street number.

AshAN ,

Great idea but I hope the council didn't spend a lot on it...

Some nice features, but this is basically a collection of web links and an in-app browser which isn't as good as Chrome or Safari. I hope the council didn't get fleeced by the app developer for this. But, good start :-)

App Privacy

The developer, iTouch Vision, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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