Danalock Classic 4+

Have had Danalock now for around 3 years. It’s temperamental but works most of the time. Switched off auto unlock which was a stand out feature because it never worked properly.

Now they’ve removed a feature which was originally touted as helping older or less able people open their door which was the Twist assist. Basically you twist the lock slightly and it will do the rest for you. So what of the less bales now who have to contend with a stiffer key lock? The reasoning was that it wasn’t used. Is it something that needs constant maintaining or extra power? No. So why remove it as I’m sure if even only 20% of people use it, it’s useful to them! The side effect is that they’ve also turned off the red light showing the lock was actually locked but kept the green light showing it is unlocked. I actually thought the lock was broken as there wasn’t a light but was confused as to why I could still unlock the door with the app. Also thanks for not consulting or notifying anyone.

Strongly considering using another brand now since my lock company has partnered with a newer smart lock brand.

Wouldn’t say don’t buy Danalock but be aware that many features are no longer available and the ones they keep don’t always work

Please be aware before you purchase. I am now on my second Danalock v3. The first one had issues with the batteries lasting 48 hours. Danalock sent me back to where I purchased it. They kindly replaced it. And it’s been working really well for a few months until 4 days ago when it stopped working completely. I have emailed the support team and other than a auto reply and a case number. Nobody had bothered to reply. Very frustrating. I’ve even tried twitter but looks like they haven’t been on twitter for a couple of years. Starting to wonder of the company has closed down.

The app is very basic. But doesn’t really need to do much more than it does. It could potentially have a nicer UI but it’s the locks that are the problem and the companies lack of support. Save your money and buy a different lock altogether

I have had a V3 lock for some years and been extremely happy with it until this update 5 days ago where they decided to remove the Twist Assist feature. This was one of the main reasons I purchased this lock and now it’s £130 of junk.

On their website they say they removed the feature because it “had very low adoption”. Why not just leave it enabled for the existing locks???

I am extremely disappointed with their approach to this and that they can offer no alternative to customers who rely on this feature.