Datacolor ColorReader 4+

Used by ‘The Decorators Mate’ in streatham hill. This small, yet incredible bit of tech seems to seamlessly match any colour. The small yet slender design fits into even the smallest pockets. The device itself is simply incredible. The application is also very simple to read and navigate, all instructions are listed on the app as notifications that’ll pop up to help you.

I’ve had the reader for a couple of years, and use it for professional and personal projects, however, the recent updates have removed compatibility with many colour fan decks. This means that there are fewer colour matches, and they are less accurate. At the same time, my historic readings are now inaccessible, since the fan decks that they were from are now no longer on the device. This means that the reader has become less useful over time, and the colours I have saved over the last two years cannot be used, which is really disappointing. I know that other brands (for example dulux) are releasing their own colour readers, and would have hoped that this would be integrated with the Datacolor information - but no luck. The American version of the product also has significantly more colour fan decks on it than the UK/EU one, which seems to be a clear discrimination, and lack of licensing acumen. Overall, these updates have removed functionality, made historic information inaccessible, and continue to provide less accuracy than other readers.

Hey Team,
Your customer support is great - I received a detailed answer within just a couple of hours from submitting my question.

The product itself: the device seems to be working ok and reading the colors accurately.

The app, however... its UX leaves *a lot* of space for improvement (especially since the device is fairly expensive - the app doesn't quite match the expectations). Just a few ideas:
— There could be a simple tutorial (either as a video or a collection of images) explaining how to navigate the app. Obviously, it's not nuclear science and one will figure it out, but it makes for a better user experience.
— Correct me if I'm wrong, but it seems that one can't clean up Color Reading History - neither totally nor to remove single colors. On day 1 I've run a lot of different tests, just for fun, and now I have this super messy History page - and there's nothing I can do to change it. All I need is a simple "swipe" function to delete a color (or a delete button like in "My Palettes".
— In "Palettes" -> "My palettes" section, again, here I can delete single colors, but I can't move them around to arrange them into a preferred sequence.
— Also in this section, I only see the name I used for this color when I look at the entire palette, but when I click for the details, what shows on top is the generic "Reading from ColorReader", instead of the name I chose for it.
— Last, but not least: would be great to see more ECO-conscious wall paint companies on your list.
— Plus more companies available on the UK/ European market: like Graphenstone, Earthborn Paints or Little Greene.

Thanks!