De'Longhi COFFEE LINK 4+

I love my Primadonna coffee machine, but this app (especially the most recent version -Sept 2020) really disappoints.

The app itself is no more than a basic configurator for the machine. However there are some basic features which are missing (such as being able to create an Americano with water first and then a shot of coffee, rather than sending all the water via the ground beans...) or even a simple timer. Surely one of the great things about having an app is that you can allow your customers to really customise their experience?!

This latest version does not even want to connect with my machine if I log in via the account. Hopefully an update will be coming soon to address this!

Well after a series of issues since version 3 came out, the latest version has rendered my machine unusable, since I opened the app, with very little optimism, I created a drink, and now every single button says “fill the beans container”, this now happens all the time with or without the app, so we’ll done! You’ve absolutely killed a £1600 machine, Delonghi have washed their hands and told me to contact the app developers which I can’t do as there are no means of being able to, so, I have a machine, which I can’t use and no one wants to take responsibility for, so I’m now having to to take my case to trading standards as no one will help me.

Some people may have better luck with this app, but it has killed my machine, and due to the way in which Delonghi are quick to blame the app developers and refuse to help, I would avoid any Delonghi products again personally, £1600 wasted, Whomever develops this app needs firing, and some experienced developers need to take over, it’s killed my machine, I’m now out of pocket and I think it’s disgusting.

Very disappointed with the Bluetooth only connection. I can only connect when I am in very close proximity to my kitchen and certainly not from my lounge. I had expected the connection would be via WiFi which would have been much better.
Also the Bluetooth disconnecting when the machine is switched off means I can’t use the app to set up profiles and see statistics etc. without the machine being on... crazy!
PLEASE sort out the milk quantity in mls and not seconds... how the hell do l know the quantity in seconds??
Although I paid over a £1,000 for the Primadonna class machine there is no manual for this model within the app...why?
Then app does not show the full statistics ie. how many deliveries of each type of coffee, you can only view that on the machine.
Please Delonghi, pay some attention to this app and update ASAP. I notice that some of these complaints are over a year old! You charge so much for the machines that have connectivity to the app so why not improve it and listen to the reviews?