RIDE TAXIS 4+

Apparently I get charged £4 extra then normal because the driver decided to take the long route. Pretty sure it’s illegal to be on your phone whilst driving but the driver I had is happily obeying the law. No communication about extra cost just say one thing then charge the other without saying anything. Since it got changed from delta to ride it has gone downhill not a happy bunny

They are always late, almost every morning my children are late for school. And even when they come 40 minutes late, they start calling quite insistently... And every time the excuses are the same - traffic, always traffic, even when I see it on the map that it is standing still and has not left from the starting point. And right now I'm standing outside waiting because I was booked from 9 pm for 2:05 am. there were cars outside, but apparently they take whoever they want. and the night before the driver was very distracted and of course on the phone. first it went in another direction, passed my street, then the address - I had to shout three times until it stopped. I use them regularly even sometimes several times a day but this is no longer acceptable.
I'm thinking of looking for other taxi companies

If I could give a 0 star rating I would have done it! A driver comes to pick me up saying his outside but he is two blocks away still coming.. I go out wait and wait and no one shows I got to the app to see where he's at and surprise he is going opposite direction whit no explanation...
That is the reason I started carrying cash in me because when you pay with your card drivers can just manipulate you! So I was stuck in a situation where he has arrived so I cannot cancel the booking but he is going somewhere I don't care where All I know at that moment is that I'm gonna be late for work... This has happened multiple times I report the issue to the company they tell me calm down and that's it no outcome... Problem still occurs! I also have screenshots for proof from the last case where this exact scenario happened!