Dentally 4+

As a clinician I have found Dentally to be an absolute game changer. It makes not just my day easier but my weeks and months as I’m able to look ahead remotely without needing to be in the surgery. It would be really helpful if the app could work in the same way as the web based software.

Dentally is owned by SOE and in turn Henry Schien. They should be embarrassed to even operate an app like this. They are pushing cloud software but spent no time in developing this app in over TWO YEARS (as at 1 Sept 2023) I have a long list of issues I can write about, which I will when I have time. My biggest gripe with the Dentally app is that it is buggy (the FP17 forms suddenly go blank and only the blue signing icon is display sometimes and I have to quit the app) Also the workflow has been poorly thought out. For example the patient cannot complete all the forms at once sequently. Medical history has to be completed then the iPad given back to the reception staff who have to unlock the iPad from patient mode and then give it back to the patient to complete the FP17 form. Which clever clogs at Dentally thought up this genius idea (not). Patients have to walk up and down to give the iPad back is inefficient and irritating for staff because they can’t just leave the iPad with the patient they have to constantly help the patient when they are already busy and stressed in the reception area already. This app needs a complete redesign and NOW. No investment at all. Shameful and embarrassing.

Many apps are simply a front end for a web page, reformatted for a mobile device. Dentally is a browser based based practice management system. So you have thought that this app would excel. And yet, despite that fact, it presents very little functionality beyond being able to view a list of patients. You can see patient phone numbers, but can’t initiate contact of any kind. You can only view the current day. You can’t filter per clinician, and you can’t view/add notes. It’s a waste of space.