Depop | Buy & Sell Clothing 12+

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Awful awful app. So glitchy, can barely operate the software. My followers, notifications, likes, messages, and drafts/listings randomly glitch, the app constantly crashes. I had 100% all 5* reviews (almost 300) and 400 sales, using since 2020. Recently, they ‘suspended’ my account claiming i breached their guidelines. I tried to appeal, but they didn’t actually read any of my emails and shut it down as the east way out. I have had countless flagging due to their awful use of AI that doesn’t work properly, taking posta down for being counterfeits etc. These pieces were authentic, and when i tried to email to show them so they could see this was a mistake on their part, they completely ignored me and said the “decision is final”. You are much better off on vinted or ebay as depop is full of scammer accounts that target new sellers with these links, as well as so many men catfishing as girls interested in buying items. They will ask for more images, of clothing worn etc. it is disgraceful and disgusting- and i found out that they kept all of these catfishing accounts up even after my account was banned. This means they are out there right now and targeting more young girls. Also, often i couldn’t see reviews or respond to them, mid-listing an item and the app would close so i’d have to start over, and it was just awful honestly. Please don’t waste ur time

Developer Response ,

Thank you for the feedback and sorry that you have had a negative experience. We love hearing about what we can do to improve Depop for our Community. When you succeed, we succeed. We’ll be sure to pass this onto our Product team, keep an eye out for future App updates.

Team Depop

Your bio

Why is it that at buyer has the ability to not write a review, which is akin to ‘no reference’ therefore appears unhappy, or even a bad one which isn’t true, and the seller has no ability to respond to that review for other potential buyers to see???The word count for your bio is so limited that sellers are forced to use up item spaces to put ones terms and conditions is as it won’t all fit in the bio letter count, and the more items you add to the page means it moves from near the top so doesn’t get read??? Not all buyers have integrity, and I’m sure neither do all sellers. But it’s frustrating when you receive a bad review despite already stating the postage price, and putting no refunds or returns, that sellers are put in a position to refund or risk a bad review, if the seller has found the same item cheaper, only not new, after their purchase of a new item from yourself. Pretending an item is faulty, when brand new. in order to buy the identical item after their purchase from you, enables the buyer to blackmail you into a refund, or write a bad review that you can’t directly respond to, for potential buyers to see. The buyer can also, when having received their purchase, either intentionally or accidentally, damage the item themselves, but pretend this is how it was sold, therefore not as described!!! All a little one sided me thinks ☹️

ABSOLUTELY DISGRACEFUL AND SPITEFUL APP

DO NOT GET THIS APP unless you’d happy with daylight robbery, terrible customer service , useless support staff and random account suspension or in my case DELETED ACCOUNT. like many others the pandemic has had a turbulent effect on my finances, but depop was a giving me some sort of income despite depop ( who take 10% of whatever you make + pay pal fees ) I’ve had the app since 2018 , over the years I managed to get 131 items sold and over 200 5 star reviews so imagine how much money depop was making from me. Today they decided to permenantly delete my account due to “ out of app transactions “ I know the depop rules from being a seller for years and I’d never disobey them. Common sense would tell the depop team that having used the app for many years why would I put my 5 star reviews and feedback at stake for the sake of an out of app transaction it doesn’t even make sense ? Depop take advantage of their sellers , are terrible at handling cases and give insulting automated responses which I can guarantee they will do here if they decide to respond Its a great app for finding bargains but you can find bargains on other apps , the worst thing is I can never use depop again not even to buy something You’ve now lost a loyal buyer and seller and to whoever’s reading this review take this as a message to STAY CLEAR OF DEPOP

Developer Response ,

Thanks for your review. We really value your feedback as it's our responsibility and aim to ensure that you have the best possible experience so to hear that this hasn't been the case is really disappointing.

Sometimes we do take steps to remove users from our platform to keep our Community safe. We'd like to assure you that we make these decisions after a thorough investigation and we have various tools to moderate our platform.

We’re always happy to take another look if you feel that we've made a mistake, simply reply to the original email thread to appeal our decision. We’ll be happy to look into this for you to work it out! If you’ve misplaced the email you can contact us here: bit.ly/depopnewrequest

Please be aware that if a final decision has been made regarding the status of your account, we may not be able to reopen your support request. Team Depop