DHgate-Online Wholesale Stores 17+

Still haven’t received my goods

I have to be honest my daughters bought a couple of things off here and there absolutely brilliant so I thought I would have a try I was getting a little worried in the beginning because some of the items can take a very long time I have received two of my items but I have not received the other two but all in all I have to say I specially one of them was extremely good quality and the other one is good quality definitely for the money I can’t say I’m disappointed because I’m not I’m actually quite surprised
Also I noticed of genetic make up of this app is very reminiscent of Ali express and they are Absolutely awful really getting worried now and the sad thing is there is nobody that I can message to ask them what is going on only the sellers so I think the app could definitely do with having a chat room or at least somebody you could call or text or email and get a response within 24 hours
But as of now I wouldn’t recommend this at all

Excellent application with minor defects

The application is great, well organized howether I would add more features in the filter such as seeing items that people have reviewed and left pictures on as the reviews and pictures for me are a dealbreaker and allows me to make an informed decision, however without the implementation of these filters it takes me a very long time to find the right seller with good reviews and high quality items. Most sellers are excellent as they offer quick replies to any queries and ensure you get your product, however some sellers completely neglect their customers queries which isn’t fair especially after ordering an item and not being able to ask if it’s been shipped or ask about the item before hand such as sizing as sizing for clothing is usually Asian size which is FAR smaller to western/ European sizing so buyers need to be made aware of the size differences before ordering the item so they can select the right size for them. Apart from this my experience with DHgate has been almost perfect and I will be using the app again and again for many purchases. Thank you for reading

BE AWARE!! Credit/Debit card details maybe compromised!!!

I have recently ordered several items worth over £120 I am waiting to see if they arrive?? I have however been contacted via WhatsApp by a Chinese man telling me he saw my order and wanted to sell me better quality products!! (Alarm bells ring in my ears) How the hell did he get my telephone number?? If he got my number it makes me worry that he can also have access to my credit card details! Not just mine but other peoples also!! A serious breach of confidentiality with my information!! He spent 2 days pestering me, trying to get me to buy his products!! I have kept all of his messages as proof however I am not sure what good it will do as I have tried numerous times to contact customer support regarding this matter but I keep going up in the queue to speak to someone! and still cannot get to speak to customer support!! I will not be ordering anymore items for this reason! Shame because my mum has ordered and received all her items and is happy with all of her purchases! Please be aware people that these sellers are taking your information and are selling it on to other sellers.....bloody Dodgy, if you ask me!! Not happy at all!!! I want to know how the hell this guy got my telephone number????? Any ideas DHGATE?????????

Developer Response ,

Dear Topheavy30gg ,

Thanks for leaving comments here to us, sorry for any inconvenience might be brought to you, in order to give you proper assistance, please our customer service directly with more details like order number, or your account information through this this link:

https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Best regards.
DHgate Customer Service