DHL eCom UK 4+

Clearly this app is designed for the domestic user. Unfortunately some of our suppliers who use DHL deliver orders to many customers, sadly the app only allows two additional addresses, which clearly demonstrates it’s designed for the home user. Therefore we are somewhat underwhelmed with this app.

Hi, the app is targeted to consumers who are receiving parcels from us so that they can set their delivery preferences and provide additional info, such as the what3words for the address.

I am beyond frustrated with this company! My parcel was supposed to be delivered on Monday, and it’s now Saturday– 6 DAYS LATE – and still nothing! To make matters worse, trying to get any help is a complete nightmare. Every time I contact customer service, I’m stuck dealing with an **automated system** that goes around in circles, refusing to connect me to a real person.

I’ve wasted hours trying to get an update, and all I get are vague automated responses and no real information. It’s as if the company couldn’t care less about actually helping their customers. Where is my parcel? Why is there no way to speak to a human being? This level of service is unacceptable,

Save yourself the headache and avoid this company at all costs if you want your items delivered on time or expect any sort of real customer support.

We do apologise for any delay in your parcel being delivered. Please use the Send Query About Your Parcel option in Support in the app to contact our Customer Services team who will look into this for you.

Friday before the summer bank holiday I stayed in for a scheduled delivery until DHL advised that the driver had failed to get access. Yeah, right the doorbell works. Monday after the bank holiday the consignment was still at the depot and this is the verbatim response to my enquiry: 'Apologies due to high volumes driver did not have the room on his van and we have no resources available to deliver. Forwarded warehouse to arrange delivery tomorrow'. Customer steps back in amazement and ad-libs 'You're gonna need a bigger van'. OK today they had a lot of parcels which is good because in business volume is supposed to promote economy of scale but DHL say 'oh, flip, we've run out of resources! If only people wouldn't send so many parcels we wouldn't be in this predicament'. They now propose delivery on Tuesday when I'm out at work.

Hi, we're sorry that we did not provide you with a great service. If you are still experiencing a delay in the parcel being delivered, please contact us at dhlecommerceukapp@dhl.com.