DHL Parcel 4+

DHL Parcel UK

Designed for iPad

    • Free



DHL Parcel UK - Track and Manage your deliveries easily with the DHL Parcel UK app.

Automatic Tracking:
Notification when you are expecting a delivery and then track your delivery every step of the way.

My Profile:

Personalize your profile by uploading a photo.

Expecting a parcel to be delivered to your work or an alternative address? Select Work or Other in My Profile. Make sure you let us know how you would like your parcel to be delivered by setting your preferences for each address.

Help our drivers to locate you. Upload a photo of the property and let us know any delivery instructions. We’ve added what3words so you can give us the unique combination of three words for your address to help the driver find exactly where you are.

Use our expanded Delivery Preferences so you can let us know if you’d like the driver not to disturb you during delivery. Just let us know whether you’d like the parcel delivered to a neighbour or left in your safe place.

Let us know if there is a preferred neighbour you’d like the driver to deliver to, or if there is a neighbour who the driver should not disturb.
Upload a photo of your safe place so the driver knows where to leave your parcel.

Set your delivery preferences in My Profile and we’ll automatically apply these.

My Parcels:
Want to know more about how your parcel will be delivered? Select Change Delivery Instructions and we’ll tell you what will happen with your parcel if you’re not at home and what alternative options are available.

Active and Past Deliveries
Using the DHL Parcel UK app you can see deliveries which are due and track when these will be with you. When we have delivered your parcel, you can view this in Past deliveries.

Icons will easily help you to see which parcels are being delivered to which address.

Please take time to rate our app! Your feedback is really important to us so let us know what you love, and what you’re not so keen on.

We’re here to help, so if you need us please use the Support function to contact our Customer Services team.

We’re so happy you are here!

What’s New

Version 1.6.3

Looking to send a parcel with DHL? We've added a link in the app to our send website

Ratings and Reviews

1.5 out of 5
187 Ratings

187 Ratings

itchyfawn400627 ,

0 stars

The 0-1 star reviews for this app are well deserved!
Like other customers, I too was told by the app that my parcel would arrive between 8am and 8pm. I regularly checked the app and the graphic showed the van supposedly getting closer to my address. I checked at 7.45pm and then again at 8pm. At 8pm the app is now telling me my parcel will be delivered tomorrow. An email or a text would have sufficed! I’m sure by 7.45pm the driver would have known that they would not be able to make the delivery time. But no the company reschedules your order at 8pm on the dot. Because that’s when their phone lines close, done so that you cannot complain on the day of original delivery. Tomorrow is the day my complaint will be made verbally.
P.s my dealings with dhl were forced because of the 3rd party company sender. If I had a choice, after reading the very true reviews would NEVER use them by choice! I’m going to also call the third party and let them know of the terrible service from dhl, for such a well know brand the third party should be using a better delivery service than dhl.

Developer Response ,

Hi, we're so sorry to read that you did not experience the high level of service that we aim to provide. Please do contact us at if we can support you.

Brown-bloke ,

Waste if time from an incompetent courier company

absolutely useless for tracking. website showed item out for delivery with 10 stops to go. app said delivery tomorrow but then different section said out for delivery today but also showed it as at depot at 7:06am with no further info except as above. So totally unreliable - just like their delivery service. No customer ‘service’ after 8pm conveniently the latest time my delivery was supposed to arrive. So having stayed in all day for a delivery that hasn’t arrived I now have to take another day off on the offchance it will arrive tomorrow. No notification of any delay. The website got stuck for an hour on stop 124 so perhaps the driver actually went home - who knows? Certainly not their tracking tools. Congratulations you have succeeded in confirming, after a similar experience last week, that DHL is totally incompetent

Developer Response ,

Hi, we're so sorry to read that you did not experience the high level of service that we aim to provide. Please do contact us at if we can support you.

P1968M ,

App continually crashes

Second time I’ve downloaded the DHL app because I have a delivery scheduled. I changed my phone recently and I’m running the most recent iOS software. Unfortunately, after inputting my parcel information, the moment I leave the app, it crashes and I have to re-input the tracking number again. It just isn’t good enough. Also, I was unable to reuse my previous email because the DHL app reported my previous email already existed and it won’t let me reuse it so I’ve had the inconvenience of using another email address.

I’m afraid DHL, when customers tell you your app is poor or whatever other words to define this cobblers app, they’re not being kind! There are problems with the app so acknowledge it and own it and get your developers to sit down and reimagine it. Your competitors apps are so much better.

Developer Response ,

Hi, we do apologise that you've experienced a problem using the app. Please send the shipment number for the delivery that you were tracking to so that we can take a look. Many thanks.

App Privacy

The developer, DHL Parcel UK, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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