du 4+

I was on hold waiting to speak to an agent for 1 Hour 7 mins and got cut off by DU. I rang back and the same thing happened, cut off after 1 Hour and 4 mins. Disgraceful!

My internet is poor and nowhere near the speeds advertised. The Engineer has failed to turn up and rectify the problem.

My bill is AED150 too much, but can’t speak to anyone! What a ‘great’ company!

Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you

I came back from travel and wanted to use my phone. I received a message saying that I need to recharge to be able to use data and calls. After being deducted the amount of the package, only then I received another SMS to inform you that my line is inactive I need to register my ID.
I went to do shop, registered my ID and got informed that my line will be active in 48 hours. Today is the fourth day and my line hasn’t been activated yet.
When I called the customer care, they told me I need to go to a DU shop. When I went to the DU shop, they told me I need to call the customer care. Basically, I have been charged the price of the package and they’ve wasted 4 days of my package without giving me any assistance. All I have been told is “your registration is pending”. Thank you, but that info isn’t going to give me back my money nor provide me with data and minutes.
I used to be a DU customer for more than 10 years, before to leave the UAE and come back again. I can sadly tell you that the customer service went completely downhill.

Sorry to learn that, Please confirm if the issue has been resolved.
If the issue wasn't resolved, please share with us your account details along with the matter on Mobileapp.Support@du.ae & we will be glad to assist you further. Thanks

I am still furious about being missold a second SIM that I did not want at the Dubai Mall shop. Customer Service was not fit for purpose. It appeared that all Du wanted was to claw as much money out of me as possible. The sales staff at Dubai Mall are a disgrace, trying to set customers up for deals that are not relevant or suitable for them. Their approach matches those of the worst kind of dodgy street salesmen. Distracting you with free coffees and discussions that are not relevant(“I really like your country, I would love to visit one day… etc”). The guy that missold me another SIM, implied that I had won it. He even wrote “Congratulations!” on the packet. Du did not want to know. I had to pay approx 500 AED to get rid of it. It was never used.

If Du is serious about customer care and bring respected as major company that serves its users well, it would prevent these practices immediately. However, I doubt that it ever would.

Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you