Take control of your energy using the E.ON Energy App.
Pay your bill, manage your Direct Debit, submit a meter reading, renew or switch your tariff and book a smart meter using the app.
Need some help with your account? You can chat to one of our advisors using live chat.
With our E.ON See© function, you can have full visibility of your energy use and stay connected to your home whilst you’re on the go.
To use the App you will need to sign up for an E.ON account online first – you can register here: https://www.eonenergy.com/for-your-home/your-account/register
You’ll also be able to:
• Submit gas and electricity meter readings, using the in-app torch to help you if it’s dark
• Login with Face ID or Touch ID
• Quickly find emergency contact numbers
• Manage more than one account
We use notifications to keep you updated on any changes to your account and the new things we’re working on to help you make the most of your energy. We’ve added new functionality to let you choose if and how you want to receive these notifications.
Ratings and ReviewsSee All
Since the latest update, I’ve found I’m no longer happy with EONs ‘my energy usage’ area. I’ve provided meter readings but now, the meter readings since June 18 are missing and I like to know specifics especially as my Smart meter currently cannot be fitted as my meter is semi submerged. The energy usage area needs to many clicks to access, it’s unclear. I still have the graphic stating if my monthly usage is at a percentage equal to or above or below but it’s for both fuels and not separated into Gas & Electricity and then total- I preferred the old view.
I find it easy to provide meter readings via the app and the torch switch on is vital and clever. Following a meter reading input I really like the resulting message informing you of the current balance.
Please review your customer’s energy usage area for ease of access, up-datedness and clarity. Thank you
Yep worst app I’ve ever used!
When my meters were first installed the app refused to let me login, just because. I didn’t know apps could wake up on the wrong side of bed until that day. I contacted customer services and they deleted my account and told me to set up another, but it still didn’t work, so they did it again, third times a charm right? Actually, no, five times was a charm for eon and me that day. My favourite part about logging in is when it comes up with ‘invalid login details’ just to mess with you, then lets you get into the app without re-entering anything. You little prankster you.
So I’m finally logged in now, so it must be all sunshine and rainbows mustn’t it? Unsurprisingly no, no it wasn’t. I watched the screen as the app tried to find out the balance of both meters, and I waited, and I waited and I waited, the app didn’t manage to find out the balance of my meter for an entire week (that is not a joke).
Once I was able to top up my meters, or so I thought, I clicked on the link to bring up the top-up page, legend has it that it’s still trying to load the page to this day. what Unfortunately, I don’t know if that’s true, I abandoned this app in favour of the website, that actually works, which is just as well, because I actually quite like having gas and electric in my home. I had visions of sitting my living room rubbing two sticks together to make fire.
Developer Response ,
Hi TitchLee, I'm sorry to read this, It's something I'll be feeding back.
Useless at the moment
The app was fairly ok while it worked. Though slow, I could send in meter readings, check balance or bills fairly reliably.
Since the latest update however, it fails to log me in at all or, in the rare case it does log in, kicks me out straight away once I choose my current account. Extremely annoying.
I’ve read through some of the developer’s responses as well to similar reporting and no, the login issues are definitely not solved, have nothing to do with my internet or signal or lots of people trying to log in at the same time. I’ve tried on wifi as well as 4G, in the morning, afternoon as well as late night, with always the same result.
Yes, we can still just log on through a browser but that pretty much defeats the point of developing an app for that doesn’t it? Maybe try beta testing before you push trough major updates so you don’t break more than what you fix...
Up to six family members will be able to use this app with Family Sharing enabled.