E.ON NEXT Ratings and Reviews

As a pensioner I am finding it difficult to budget for the severe increases in fuel prices. I find it difficult to understand the huge increases in the standing charges but the opportunity you give me in your usage challenges gives me a chance to embrace my third world new style of life and make a pound or two to pay while turning blue.
I do not use my gas central heating (to expensive) but still pay a huge amount of money for the pleasure of storing your meter and knowing by being cold all day I am making the planet a better place for those who will follow my chilling path into the future.
Philip

I’m new to the whole smart meter thing and I already regret having it installed. Firstly I was left with £5 emergency after the meter was fitted, the app or online website account wasn’t working, kept showing me an error, so I couldn’t top up my electric. Not to mention I have three small kids in the house and my previous meter had £71 on it and I was told by electrician that this money would be added to my account after I’ve logged it to my app…. I was on the WHATSAPP (!!) talking to someone from eon till 2 in the morning and only good thing that came out of it was they added extra £15 to my electric as a “sorry”.
I finally managed to log in to the app and my £71 is nowhere to be seen, the app hasn’t updated the credit amount at all in two days and I’ve topped it up yesterday because that £15 wouldn’t last me till today. I have called eon twice and all they are saying is to wait and see. Well it’s been 48h so I’ll give them a call again today.
Now to the PROS, I don’t have to leave the house to top up my electric which is very convenient when you have a newborn and younger kids at home and your partner is at work. Saves you from getting everyone dressed just to go to the shop to get electric.

Maybe work a bit more on your app? Make sure it updated when it says it will, apparently it should update at midnight everyday but mine didn’t.

Every now and then, despite having logged in and enabled face ID, the app logs you out! Its very frustrating and could be better. So far the app seems good and provides the info I need to know for my dual fuel Direct Debit account. Jury is out on whether it’s an improvement on the old app. I preferred the Orange to purple but that’s nitpicking! Lol. Also, so far I’ve not needed to call CS but never had an issue in the past, so lets hope they kept the same staff. Reading the LOTS of 1 star reviews suggests it’s problematic if on top up meters. Cynical me says are they doing this to coerce customers to pay by Direct Debit….. just my opinion of course! Edit* Latest update hasn’t fixed the logon/face ID issue described above. So many complaints here about this. Why doesn’t a developer representative at least acknowledge these messages and advise what they are doing about it. Very poor communication. *update* Credit where credit is due, seems you have sorted out the face ID/Logon duration and the app no longer ‘forgetting’ the credentials. *further update* A much improved app and clearly being regularly updated. Im running ios 17.0.3 iphone 12. Thank you

Further update. Still logs you out at random. Very frustrating and unreliable app. Sort it out. iPhone 15 Pro Max iOS 17.3.1

Can’t pay my bill, won’t accept my card payment and yes there are funds on it to cover the bill. Even tried calling them. Oh wow they don’t have humans manning lines on Saturdays!!! What in the world?! How much money does this company make right now given the cost of fuel. Plus how many people probably need to talk to a human even at weekends given again the cost of fuel. There is no excuse to not have people manning the phone line on a Saturday EON!! Other companies are doing it. Sort it out. And sort your app out and automated payment system. It won’t accept my card. Tried six times to pay ! It works everywhere else I use it. Just so you know. Fed up of Eon. Changing your name won’t change what people think of you EonNEXT. You need to change your customer care service. There is a hint in the title “care” that’s the bit you lack. No amount of name changing will improve it. You have to actively listen to your customers and pleeeeease start communicating between departments. One of your biggest flaws. Your app is useless if I can’t pay through it (she yawns)

This app, whilst polished-looking on the surface, is frustratingly limited in the one thing in which it should excel; the ability to monitor energy use.

Setting aside the fact that E.On seem unable to get both my smart meters to actually function smartly (only the gas one sends readings), the charts that show you what you have used only do so for that month in isolation, rather than a trend. I produce data insights for a living and my stakeholders would be going crazy if I limited their views to such restricted periods.

I want to see what I’ve used over time (months, weeks, days, or even hours), to see how this has changed, and how my changes in behaviour have influenced my usage. Smart meters were supposed to give householders the ability to do that, but it’s no use if the data is locked away with no ability to view it. Other energy providers’ apps offer this, why not E.On?

Hi as an eon customer for years now this new next app is so poor to the old eon app we were using before you moved us to next so many handy features which help customers on the old app to the next app like you can’t transfer money from electric to gas - gas to electric why take that handy feature away ? You can’t get a up to date remaining credit on the next app you could on the old app why ? The old had the feature which would tell you how long your credit on electric or gas would approx last great feature to have and guide etc the new next app don’t have it why? You say it’s a much more improved app moving forward honestly when you take excellent feature’s away from the customer how is it ? It’s nowhere near as good as the old eon app complete own goal created from eon next your there to help customers this app does nothing of the sort really poor your lucky to get 1 star for such poor unhelpful app

This new app is really bad , especially if your on a prepayment smart meter. When you top up on a Friday your credit doesn’t upload on the app for at least 4 days. But if you top up in the middle of the week it goes on within an hour . So if your running low on electric then your advise to manually put it on your meter which defeats the object of your app . My credit for my gas hasn’t gone on yet from Friday morning….still waiting!!!!. Also on the old app you could have an online chat with the same advisor. On the new app when you email to talk an advisor you’ve got to keep going backwards & forwards from emailing & then going back to the app to carry on & then you end up talking to another advisor. It’s all very stressful. The old app was so much better for everything…. I know we have to move with the times but this app is not fit for purpose.

At a time when you should be doing everything you can to help consumers with your over inflated energy prices, that we ourselves need to manage, I log into this app to find that I'm currently over 700 quid in credit but cannot reduce my direct debit to less than the 10% of what it already is even though my bill on average is around £180 a month just for electric and you take £280!! No refund option of course. No different or fixed tariffs are presented at all in the app even though I've been on the same tariff for over 4 years, no information from my smart meter that breaks down energy usage even though it's collecting it every half hour! Please tell us this all is going to get some more features soon, because right now it's dire beyond belief for a company making so much profit during a cost of living crisis.

Whilst this app is great for viewing your bill, energy usage, making extra payments and making meter readings, it has quite a few flaws that are completely irksome and unnecessary.
- it constantly logs you out and ‘forgets’ you opted in for FaceID, so you have to re-enter your login details and re-select FaceID.
- regularly comes up with an error message that reads ‘ApolloToo many requests’ despite never making too many requests to log in
- takes a while to load whenever you do have a successful log in.
- I’ve also noticed that dates/days don’t match up correctly to a calendar and has the wrong dates when checking the Usage tab. In addition to this glitch, the usage/cost is in incorrect, too.

Like I said the app is great with the points I mentioned at the beginning, and the app can run smoothly for a while. But when the app randomly develops these flaws, it can be quite exasperating. Especially when you’re conscious and anxious of your energy usage and bills in this cost-of-living crisis situation. It just adds fuel to the proverbial raging fire.

This app is awful. The one star is simply as the payment part loads quicker than the last app but it keeps logging me out. It doesn’t keep the card details so have to type them in every single time I top up (not quick or convenient) and on top off that the app says a completely different amount is left on my meter compared the in-house display despite resetting it. This makes it hard to maintain a level amount of money on there and I had no issues like this with the old Eon app. Most of the time I get a text saying my money hasn’t hit the meters and to manually type it in (I have a disability so can’t get down to my gas meter to do this) and today tried topping up but says it’s not gone through.. again. Took 3 attempts. This app needs serious work