Every now and then, despite having logged in and enabled face ID, the app logs you out! Its very frustrating and could be better. So far the app seems good and provides the info I need to know for my dual fuel Direct Debit account. Jury is out on whether it’s an improvement on the old app. I preferred the Orange to purple but that’s nitpicking! Lol. Also, so far I’ve not needed to call CS but never had an issue in the past, so lets hope they kept the same staff. Reading the LOTS of 1 star reviews suggests it’s problematic if on top up meters. Cynical me says are they doing this to coerce customers to pay by Direct Debit….. just my opinion of course! Edit* Latest update hasn’t fixed the logon/face ID issue described above. So many complaints here about this. Why doesn’t a developer representative at least acknowledge these messages and advise what they are doing about it. Very poor communication. *update* Credit where credit is due, seems you have sorted out the face ID/Logon duration and the app no longer ‘forgetting’ the credentials. *further update* A much improved app and clearly being regularly updated. Im running ios 17.0.3 iphone 12. Thank youFurther update. Still logs you out at random. Very frustrating and unreliable app. Sort it out. iPhone 15 Pro Max iOS 17.3.1

I’m new to the whole smart meter thing and I already regret having it installed. Firstly I was left with £5 emergency after the meter was fitted, the app or online website account wasn’t working, kept showing me an error, so I couldn’t top up my electric. Not to mention I have three small kids in the house and my previous meter had £71 on it and I was told by electrician that this money would be added to my account after I’ve logged it to my app…. I was on the WHATSAPP (!!) talking to someone from eon till 2 in the morning and only good thing that came out of it was they added extra £15 to my electric as a “sorry”. I finally managed to log in to the app and my £71 is nowhere to be seen, the app hasn’t updated the credit amount at all in two days and I’ve topped it up yesterday because that £15 wouldn’t last me till today. I have called eon twice and all they are saying is to wait and see. Well it’s been 48h so I’ll give them a call again today. Now to the PROS, I don’t have to leave the house to top up my electric which is very convenient when you have a newborn and younger kids at home and your partner is at work. Saves you from getting everyone dressed just to go to the shop to get electric.Maybe work a bit more on your app? Make sure it updated when it says it will, apparently it should update at midnight everyday but mine didn’t.

This app, whilst polished-looking on the surface, is frustratingly limited in the one thing in which it should excel; the ability to monitor energy use. Setting aside the fact that E.On seem unable to get both my smart meters to actually function smartly (only the gas one sends readings), the charts that show you what you have used only do so for that month in isolation, rather than a trend. I produce data insights for a living and my stakeholders would be going crazy if I limited their views to such restricted periods. I want to see what I’ve used over time (months, weeks, days, or even hours), to see how this has changed, and how my changes in behaviour have influenced my usage. Smart meters were supposed to give householders the ability to do that, but it’s no use if the data is locked away with no ability to view it. Other energy providers’ apps offer this, why not E.On?

Can’t pay my bill, won’t accept my card payment and yes there are funds on it to cover the bill. Even tried calling them. Oh wow they don’t have humans manning lines on Saturdays!!! What in the world?! How much money does this company make right now given the cost of fuel. Plus how many people probably need to talk to a human even at weekends given again the cost of fuel. There is no excuse to not have people manning the phone line on a Saturday EON!! Other companies are doing it. Sort it out. And sort your app out and automated payment system. It won’t accept my card. Tried six times to pay ! It works everywhere else I use it. Just so you know. Fed up of Eon. Changing your name won’t change what people think of you EonNEXT. You need to change your customer care service. There is a hint in the title “care” that’s the bit you lack. No amount of name changing will improve it. You have to actively listen to your customers and pleeeeease start communicating between departments. One of your biggest flaws. Your app is useless if I can’t pay through it (she yawns)

With the advent of smart meters and half hour monitoring of usage, you would imagine that an app in this age would provide near real time information. This app does not do this. You have to wait at least a day to see what energy you have used. Even with this information, it is unable to give you a cost of the energy used. It says this information is not available yet. It would be really handy to have real time information about usage to help you plan what equipment to run especially an electric car. I would ask the app developers to try to incorporate real time information about electricity usage, not just kilowatt hours but the cost to the customer including the standing charge providing a total for each day. Surely all this should be possible to app developers nowadays.

Hi as an eon customer for years now this new next app is so poor to the old eon app we were using before you moved us to next so many handy features which help customers on the old app to the next app like you can’t transfer money from electric to gas - gas to electric why take that handy feature away ? You can’t get a up to date remaining credit on the next app you could on the old app why ? The old had the feature which would tell you how long your credit on electric or gas would approx last great feature to have and guide etc the new next app don’t have it why? You say it’s a much more improved app moving forward honestly when you take excellent feature’s away from the customer how is it ? It’s nowhere near as good as the old eon app complete own goal created from eon next your there to help customers this app does nothing of the sort really poor your lucky to get 1 star for such poor unhelpful app

It’s useful having the app and makes paying bills easier and for viewing monthly statements. The daily usage information is useful but could be massively improved though! it’s so confusing for someone who just wants to see an overview of the actual spend daily spend. They have reverted back to the old version (which I much prefer) as you can see on the bar chart and exact figure at the end of each bar and the full month can be viewed in one page. But the figures exclude standing charge and VAT which isn’t very helpful at all. I want to be able to see my daily total usage to include the standing charge and VAT all in one page. Perhaps a toggle or filter where you can view the daily charges with or without VAT and with or without standing charge.

This new app is really bad , especially if your on a prepayment smart meter. When you top up on a Friday your credit doesn’t upload on the app for at least 4 days. But if you top up in the middle of the week it goes on within an hour . So if your running low on electric then your advise to manually put it on your meter which defeats the object of your app . My credit for my gas hasn’t gone on yet from Friday morning….still waiting!!!!. Also on the old app you could have an online chat with the same advisor. On the new app when you email to talk an advisor you’ve got to keep going backwards & forwards from emailing & then going back to the app to carry on & then you end up talking to another advisor. It’s all very stressful. The old app was so much better for everything…. I know we have to move with the times but this app is not fit for purpose.

The app doesn’t allow you to log in when you’re not in the UK or use VPN to protect your privacy.The app also doesn’t provide you with much information regarding your usage compared to other utility providers. There is no hourly breakdown even though my meters have been set up to report every half an hour. You also don’t get any insight where you’re using most energy (lighting, heating, cooking, etc) and it’s so nice to have these details and wish that eon was able to provide me this information as well. And my biggest annoyance is that I still get the message that I need to submit a meter reading despite confirming with their support that my smart meters have been connected and are reporting my usage. The app needs a lot of work to get up to par to what some of the competition provides.

At a time when you should be doing everything you can to help consumers with your over inflated energy prices, that we ourselves need to manage, I log into this app to find that I'm currently over 700 quid in credit but cannot reduce my direct debit to less than the 10% of what it already is even though my bill on average is around £180 a month just for electric and you take £280!! No refund option of course. No different or fixed tariffs are presented at all in the app even though I've been on the same tariff for over 4 years, no information from my smart meter that breaks down energy usage even though it's collecting it every half hour! Please tell us this all is going to get some more features soon, because right now it's dire beyond belief for a company making so much profit during a cost of living crisis.