E-Smart Cloud 4+

If you download the app it immediately presents you with a login page with no way to register a new account.

For anyone having a similar issue; what you need to do is change your WiFi settings on your device to the new fireplace then access the app to register.

This is, quite frankly, baffling design. I work in software and have worked with product and app design and I have never heard of a design this obtuse. Don’t buy this fireplace and if you’re Evonix reading this; rethink your design.

I’ve struggled with the old app for 3 months. Clunky, poor design and more unstable than a house built on sand.
This app is a big leap forward and appears stable at last. The interface is more intuitive and less jumpy. Easier to adjust timers and thermostat. Much easier to control the fire when away from the property, ideal if you are a carer for an elderly disabled relative, not yet full control but it’s getting there. More importantly for me is the fact that Evonic now assure me that I can use this new app to control two fires in different properties without conflict.

App prompted an upgrade on 22/23rd December 2022…. Never worked, now app refuses to accept our fire is online, despite it being online and WiFi visible… so no ability to use the very expensive fire over Christmas period… disappointing and absolutely no support available as office / support line closed until 5th Jan?!? If you can’t maintain your app so it works on a basic level, there should be support available to make sure it can be fixed..