The must-have app for electric car drivers. Gives you access to Britain’s only national network of electricity pumps – The Electric Highway.
Around 300 electricity pumps on Britain’s motorway network. Find your nearest pump and charge for up to 45 minutes.
The app allows
• Sign in with your Eco ID or your Ecotricity energy account details
• Create a new Eco ID – if you don’t have an energy account
• Be a guest user – no sign-in, just add your credit card details each time you charge your car
• Add your car – so we can show you pumps relevant to your car
• Add a credit card so you just have to use the 3 digit security code on the back
• Lists the 10 closest pumps to you
• It will tell you status of the pump – online, offline or in use
• You will be able to add/remove the pump in your favourites' list
• If you’ve registered a car, it’ll tell you which ones are compatible
• Full atlas and Gazeteer functionality to find pumps and navigation by Apple Maps to pumps
Charge your Car
• Start and stop of charge via app
• Payment via app
• Only requires entry of credit card security number.
• Compatible with all pure EVs, including Nissan LEAF, Renault Zoe, and BMW i3
• Compatible with hybrid vehicles, including Mistubishi Outlander PHEV – only recommended for vehicles that are rapid charge compatible due to the slow rate of charging experienced by other hybrids.
From the home screen you can now create and access a list of your favourite pumps - no need to search every time. Customer feedback has also helped us to identify a few small general bugs in the system which we've now fixed with this release.
Ratings and Reviews
Rubbish half baked app. Shame on you!
I have installed about 5 app for EV charging and this one is by far the worst. The client on-boarding experience is amateurish and frankly worrying. Shame on you Ecotricity! Did you not bother to test this app properly before releasing? I had to restart the process 3 times on my iPhone X, first because it just hung at Step 4 (wheel of death), then it rejected a perfectly good Mastercard without good reason. So I entered a Visa card but got some message from Sage that I had entered duplicate cards with no way to go back or go forward! Thanks Ecotricity for wasting 20 minutes of my journey time and for the anxiety of having to make alternative plans. Worried about how my card number are being stored with such amateurish tech. Doubt I’d ever switch over Ecotricity based on this experience. Own goal!
Try all this before you give up
Once app account set up, for best results;
1. Dont touch the pump's charger until instructed to by its screen, and after you have used the app.
2. Before opening the app go to settings and turn OFF wifi and rely on your phone's data allowance.
3. In app, dont press the big charge button but the little one in the banner along bottom of the screen.
4. Follow the app instructions until it tells you to follow (the pump's) on- screen instructions.
If your phones battery or data allowance is low you may cut yourself off.
If you interupt sequence or charging it may all stop.
If you enter your bank card security number wrongly or that from a different card to the one your account is registered to, the session will not proceed.
The pump id is below scan decal and above the red stop button. It is less complex to just type in the number rather than mess about scanning.
Dont use pump wifi hotspot unless you have to, it confuses my phone and crashes it.
You are only receiving juice when red light is on on the charger.
Many cars will only accept an 80% charge from pumps, not 100%, this is normal.
Electricity is only free, I understand, if you have your domestic supply from Ecotricity as well.
I have learned all this the hard way, but since doing so my rating goes up to 4 from 1.
No map showing charger locations
This is more of a review of what the app is missing, than its actual performance / usability.
I'm thinking of getting an EV, and I like the ethos of Ecotricity, Vince Dale is like a 'Lidl' version Elon Musk, for the UK 😃. I was hoping the App had a map showing all the Ecotricity charge points, however it only has the option to scan it if you happen to stumble across one. I live in Cornwall and I know there's one at Lands End, however that's not really central. I'm suspicious that was only installed as a marketing gimmick, so they could say they cover Lands End to John O groats. They only have one other in Cornwall close to Bodmin, not really practical for any daily commuting anywhere. I think they need to pepper a few more around the region if it's to be a viable network down here, and before I get an EV.
Up to six family members will be able to use this app with Family Sharing enabled.