eMates 4+
UK Prison Messaging Service
Unilink Technology Services
Designed for iPhone
-
- Free
iPhone Screenshots
Description
eMates (emailaprisoner.com) has the following goals:
To help family and friends communicate easily and frequently with Prisoners.
To reduce thoughts of self-harm/suicide through increased communication.
To assist Prisoners in preparation for release with multiple partner agencies.
Communication is a major factor in Prison life and the lack of it can have horrendous consequences. eMates offers a quick, efficient, secure alternative method of communication for Prisoners, their families, friends, legal professionals and related organisations - meaning Prisoners can receive more frequent and varied communication.
Documentation continually states Prisoners who are able to maintain family ties are 6 times less likely to re-offend.
Please check the locations page to see what features are available at what establishment:
https://www.emailaprisoner.com/content/locations
What’s New
Version 1.5.4
Adds NeatPhone functionality and Short Message support for digital prisons.
Ratings and Reviews
Necessary but inefficient
This service relies on prison staff to print out emails, meaning potential long delays in getting letters to loved ones. HMPPS is unsurprisingly inadequate. Tech support is poor, slow and inefficient. Email A Prisoner is better than nothing but considering it’s a paid for service, it could be greatly improved upon.
Poor
Extremely basic interface. When trying to input a friends details into the contacts section, it kept saying an error occurred. When I came out of that, my friends details were in the contacts multiple times!
Put £5 into account (as that’s the minimum) to send a 48p message. You don’t get notified whether the message has been read or not. I emailed the company who runs the app but not heard anything in over a week.
Don’t bother, write a letter instead.
Developer Response ,
We are sorry to hear you have had a bad experience with the app. As we are not linked to the prison service we would be unable to know when your recipient has received your message, as the majority of establishments print and hand deliver the messages. You are notified when the message has been delivered to the prison. Our support team reply to all messages in a time and date order, within two working days wherever possible - if they had received your enquiry they would have responded. Please do email support@unilink-technology-services.com and someone will respond and assist you.
Okay, but could be better.
For the past week and especially today the app keeps having trouble communicating with the server which means I cannot stay in contact with the person I am talking to. Not only me, but other friends and loved ones are having the same issue.
This is not ideal and I’d like this to be sorted asap
App Privacy
The developer, Unilink Technology Services, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Unilink Technology Services Ltd
- Size
- 45.9 MB
- Category
- Social Networking
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2022 Unilink Software Ltd
- Price
- Free
Supports
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