Employee Engagement Manager 4+
NICE Ltd
Designed for iPad
-
- Free
Screenshots
Description
NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits:
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
What’s New
Version 3.4.0
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
Ratings and Reviews
Needs work
No support for Touch ID of Face ID, have to constantly login. Please offer these log in options to eliminate the need to constantly have to log in.
On the notifications when a shift has been changed it would be very helpful if the change was detailed in the notification rather than just being told it’s been changed, why not have all that detail in the notification to save users having to then go through all the dates to see the changes.
The details of what was changed should also be included in the email and text that get sent.
Developer Response ,
Thank you for taking the time to leave a review regarding your experience with EEM. We appreciate your suggestions as they help us improve our product. We would also like to help you with the issue you are experiencing. Please email us at niceapps@nice.com with your organization's name and EEM User ID?
Thanks,
NICE EEM Team
Not working
I keep having to delete and Reinstall but now all I get once logged in is a blue screen thought it might be my device but I’ve also downloaded it on to my iPad and still doing the same thing can you please fix this
Option to add schedule to callender
It’s a shame you can’t add your schedule to the Callender on your device I have my schedule manually added as I use a 2 week rotation but sometimes when my shifts change it’s hard to check without logging onto my work laptop, would be a nice addition
App Privacy
The developer, NICE Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- NICE Ltd
- Size
- 61 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © NICE Employee Engagement Manager
- Price
- Free