Enterprise Rent-A-Car 4+

Easy to use app, up front prices and rental agreement conditions easy to find. Economy rental booked from Verona airport for 2 weeks and taking the car through Italy, Slovenia and Croatia. The queries via email to customer services about taking the car over the borders were answered promptly and fully. Good service as always. Yet to actually pick the car up but the booking process and price has been 5 * so far so good !

The Enterprise system isn’t good for online checkins. When you try on a browser it won’t take any credit card and you can’t check in without one. The app will let you add the very same credit cards that were declined on the browser but the app doesn’t have an online checkin option which seems a bit barmy to me. If you try and checkin online with one of your registered cards that doesn’t work either.

Finally, the app seems to think that local councils issue driving licences in the uk. You can’t register your licence without selecting one of them, all of which are wrong because the authority which does issue them, the DVLA isn’t an option.

I think that Enterprise should engage the services of a good UX developer ASAP.

As part of a the sign up process for a recent reservation, it was suggested that I downloaded this app, which I did. However, the reservation can’t now be imported into the app which would have been so much more convenient when I have to pick up my hire car in France. Also, although Enterprise Plus gives you the opportunity to gain points for each hire, I am not able to gain points for my forthcoming rental until after the rental has been completed, when I will then have to make another call to the company to get the points added.
With other apps, for example hotel booking, flights etc., I have been able to add the reservation to the apps by adding a reservation number. Not a great start. 😐😏