ERA Smart Home 4+

Secure Product

I was a very cautious person, last year I met a car thief and I just want to ramp up everything around my house. Nice to know that this ERA functionality of the alarm can inform the authority in case of break though and is very easy to setup. The new app is freaking fast to see the cameras videos, which is a good thing, never worry someone parking in front of my driveway ever since.

Great Ideas…

I don’t recommend this app or their products.

The long story…

I purchased an ERA Protect alarm kit with two cameras plus a bunch of extra sensors about 6 months ago. Install was a breeze, everything started off great. The app looks good and is fairly easy to use.

However, you start to notice the details. When copying numbers into the app, it took the space and dropped the last digit. So the primary contact was never called when the alarm went off! ERA do get points as they called me and asked me to fix after a few months.

Then second camera stopped notifying motion, their tech support couldn’t resolve it. I just got a turn it off and on again.

Then I also noticed whenever there was a motion notification in the app (from the first camera) the app crashes when you click it.

Now the final blow, after 6 months I can’t even set my alarm from the app - no errors just doesn’t work. I’ll see what their support team says - but I’m away so the typical ‘turn it off and on again’ just doesn’t cut it.

If you want a toy, sure this is great, for a security device, look elsewhere.

A step backwards

I do know why companies keep trying to change/upgrade apps. They always fail to work as well as the app they are replacing. Other the colour colour change from blue to red and a few very minor changes, I cannot see the upgrade. In fact, it’s a step backwards, why does it need to keep running in the background ? I have tried to go back to the old app but no longer get motion notifications. Please let us carry on using the old app.

Developer Response ,

We appreciate your detailed feedback regarding the comparison between our new app and the previous version, ERA Protect. Rest assured, we're committed to delivering an even better experience than before.

While we understand your preference for certain features from the old app, we want to assure you that our team is diligently working to bring all those functionalities back and more. However, what truly sets our new app apart are the robust security features integrated under the hood.

Your security and peace of mind are our top priorities. With the latest update, we've reinforced our app with advanced security measures to provide you with the highest level of protection for your home or property. From enhanced encryption protocols to real-time threat detection, we're constantly striving to ensure your safety.

We encourage you to stick with us and explore the new features and improvements we're rolling out. Your feedback is invaluable as we continue to refine and enhance our app. Thank you for your support and trust in our commitment to delivering a secure and seamless user experience.