ERIKS Brain allows ERIKS customers to receive remote support by ERIKS product experts to significantly improve maintenance, repair and support processes as well as reducing onsite and travel costs.
ONE BUTTON SOLUTION
With one touch, ERIKS Brain immediately connects technicians to the right ERIKS product expert on smartphones, tablets or smart glasses.
INDIVIDUAL & GROUP CHAT
Individual and group chat for text communications with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.
Technicians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.
Please get in touch with our ERIKS Brain administration team to set up your accounts and get started: firstname.lastname@example.org
* Support for RealWear Glasses - Use ERIKS Brain on RealWear HMT-1 glasses for hands-free working during a video call.
* Improved inApp Navigation - Reduced loading time when navigating in your app accompanied by UX improvements (e.g. tap bar on the bottom).
* Security Improvements - Increased login security to protect your data from unauthorized access plus Azure Antimalware Scan activated on virtual machines.
* Notification Badge - New messages are indicated on your app icon on home screen.
Up to six family members will be able to use this app with Family Sharing enabled.