Fuelling with the Esso App is as easy as 1-2-3! (1) Select your pump (2) Approve your payment (3) Start to fuel when prompted.
Wave goodbye to queuing and pay with the new Esso App - a speedy and secure way to pay for your fuel from the comfort of your car.
Here is what you need to know about the app:
• Pay for fuel at participating Esso branded stations using Apple Pay, PayPal or your credit or debit card for quick and secure payment
• Collect Nectar points on your app transactions (without the need to carry your Nectar card)
• See your Nectar points balance & get exclusive Esso offers
• Remember to link your Nectar card in the Esso App to be eligible for Nectar points & offers.
• We suggest setting up the Esso App at home before you arrive at the site so you’re all ready to go!
• The app will ask you to select the maximum amount you’d like to fuel. This value will be reserved in your account until your bank can see how much you’ve actually fuelled.
• All your digital receipts stored in one convenient location and emailed to you.
• Use the app to find your nearest Esso station.
You can now use the Esso App to pay for fuel at almost all of our sites across the UK, but there are a few which aren’t quite ready yet. You can check the app’s Esso station finder to find a mobile enabled site near you.
Download the app now to try it with your next fill.
Get exclusive offers! We’re giving away extra bonus Nectar points when you download and use the Esso App for the first time. Be sure to link your Nectar card in the Esso App to see your personalized offer!
Ratings and Reviews
Network error resolved
I have been using the Esso App for about a year. In December the app stopped working reporting a network error at my regular filling station. I noticed my phone was automatically connecting to a BTWifi-fon network at the petrol station. Switching off Wi-fi on my phone and connecting via the mobile network resolved the issue and I am once again able to use the app. BT customers with the BT Wi-fi app running on their phone to take advantage of BT Wi-fi hotspots may come across the same issue. Other than this one issue the app works well for me. The maximum fuelling amount can be restricted to what I am comfortable with in account settings. One complaint; only the last 90 days payment history is available making it useless to monitor costs.
Did not work for me
I downloaded the app, set it up as instructed with Apple Pay as the chosen payment method and reserving £80 as the maximum fill up. On my first visit to a garage I opened up the app, selected the pump number then filled up. The instructions say I am then free to drive off but just to be sure, I went into the kiosk and asked if payment had gone through. I was told that it had NOT so I had to pay manually. The next day, my credit card statement showed that I had been charged twice - the £80 reservation + the actual cost of the petrol. My email to customer service requesting a refund has been ignored. Therefore I can only advise to avoid this app at all costs. UPDATE: I have now received a reply from customer service to my email but it is just a copy/paste from one of there standard letters which just repeats the instructions for using the app and ends by hoping that I am enjoying using it! It appears that they did not read what I actually wrote. I’m still left having been charged around £140 for £60 of fuel. Today I received a response from the developer saying my case would be investigated further. UPDATE: Now resolved - many thanks.
Developer Response ,
Sorry it took some time, but we are glad it solved now.
Not a fan
I tried to fill up at my local station, everything had gone through perfectly fine. I knew I could afford it as it’s just after payday.
I started my app and clicked start filling, as you normally would. Continued through the process, I am familiar with this as I have been using the app for a few months now, sometimes not successfully resulting in having to go into the station itself to pay.
I had confirmation that it had all gone through and drove away like you would....
A few hours later I was scrolling through the notifications on my phone, only to see that it had been DECLINED.
I immediately called the station I filled up at and explained the situation, they had then accused me of driving straight off without paying. I attempted to pay over the phone, but my card was once again declined.
Of course I had tried to pay, as they will see on not only the CCTV, but also the notification from my bank saying declined.
The notification had come through around 5 minutes later. I was driving and obviously wasn’t on my phone while doing so.
Throughout the coronavirus pandemic i had used the app to limit the amount of time going into small, busy areas such as shops.
Since this has happened, I have deleted the app and now have to go into the shop or pay at the pump. The whole point of this app is to have a contactless transaction and it has let me down majorly. So much for an easy process.
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- Exxon Mobil Corporation
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- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
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Up to six family members will be able to use this app with Family Sharing enabled.