Expedia: Travel, Hotel, Flight 4+

President Hotel Russell Square London

Having booked a hotel in London which we have done many times before, we thought we would try a different location and chose The President on Russell Square, it was £200 cheaper than any of the other hotel’s so wasn’t expecting anything special, having arrived in London we got the tube at King’s Cross and Russell Square was 1 stop away, the hotel was a few minutes walk away and on arriving we were met with lovely polite and friendly staff and the hotel and our room was what I can only describe as 1st class, the bed and pillows where the most comfortable we have had in a hotel, and what we didn’t realise was just how close we were to everything, we never one used the tube, we walked everywhere and on the Sunday our daughter in law ran the London marathon and even after a long day we decided we couldn’t face the thousands of people trying to use the tube so walked back to the hotel which took us 15 minutes, when we checked out we looked where King’s Cross was from the hotel and it was a pleasant 10 minute walk so for the first time on our many visits to London we never needed to use the tube which was a bonus. We would highly recommend this hotel and when we go back in December we are definitely staying there.

Jeannie66

I can't praise Expedia enough I was in a bad situation with health issues and needed too make changes too my booking, which is for my daughters 30th birthday. So it was very important too me that the situation got sorted. I had spent a lot of money up front and my daughter is fantastic I don’t know what I would do without her. So I was taking her too New York.
All I can is Shikhar in the Customer Service team went up & beyond too get this matter resolved for me. When he said he would ring back he did, very punctually!!! Considering the amount of of customers they must deal with on a daily bases.
I got my refund within 24 hours, which he said would take 7/10 days. I couldn’t believe it. So I would just like to pass on my greatest appreciation too Shikhar & any the members of the team. They are all extremely helpful & willing too help in anyway.
I will differently be using Expexida again for peace of mind & a company with fantastic Customer Service !!!!!

Security & check in airport fiasco

We have Travelled to Turkey for over 20 years and this visit to Dalaman airport was by far the worse experience ever, only two security lanes to enter the airport and taking forever one lane to check in then check in staff desperate for bags not to fit in bag sizer so they could fleece you and gutted when they did fit (obviously needing it for beer money) then another check to enter passport control only two desks open at passport control then another security check with one lane open and the rudest people Turkey could find working in security (don’t like it find another job)
Then the duty free man asking if I was good he nearly got throttled the clown !!
Travelled the world but by far the worse experience we have ever had to endure.
Only up side was it took that long to get through I didn’t spend any money at Dalaman and bought drinks and food on the plane it saved me a fortune
My advice fly to Bodrum and spend a little extra time on your transfer.. even after being checked at boarding my boarding pass and passport got checked again 🤬🤬🤬 Turkey sort your airport out, I thought Manchester was bad 😂 Dalaman airport get new managers

Developer Response ,

We’re sorry you’ve had a frustrating experience with our customer service team. We want to better understand what’s happened, but unfortunately, we can’t direct message in the app store. Can you reach out to our direct support channels at Expedia.com/service so we can look into this for you?