ExpressVPN - VPN Fast & Secure 4+

Unreliable in China

I’ve been living in china for two years and unfortunately Express VPN becomes less and less reliable as the weeks go on. Initially it was great. However, over the last 12 months the servers available in China have been reduced to less than 5 and at least once a month it goes down and states that new blocks have been put in place. Seems funny that some free VPN’s which require no sign up can consistently beat the firewall but the expensive service of Express VPN cannot. Also, being from the UK, it would be handy to have a UK server which worked but this has been unavailable for around six months and does not seem to be coming online anytime soon. Unfortunately this app is no longer the No.1 VPN in China and you’ll have better luck with ones which do not require you to pay 80 US dollars per year.

Developer Response ,

Hi, we are sorry to hear that you are still having difficulties connecting. If you already have the latest update, please retry the recommended server locations. If the issue persists, please chat with us on our website or email us at support@expressvpn.zendesk.com so we can assist you with your issue. -O.F.

Going to a rival me

Was good for a few months then started to have loads of problems, list as long as my arm. Constantly drops connection, Some locations don’t show then they do , An online check for dns leak shows 30 servers to expressvpns 6/8. And non of them are listed as ExpressVPN servers. Can’t access loads of sites and apps using ExpressVPN, ones you can run really slow, ohh and the biggest problem I’ve with them is you can only reset ur password through an email link . (Not very secure) when I clicked the link it would not open it coz it said the link was not secure?? So I’m going to nord vpn . The instant messaging facility for support is an absolute waste of time . The person (I think it as a bot) wasted over 30 minutes asking questions that she new was irrelevant to the issue/problem I was having . Only at the end of the session (30 mins ) did she give me the answer to my question . If it is a real person that messages and not a bot, y can they not message back in real time ? It’s like 5 mins before a reply off them. The excuse is always the same though for ignoring us (the customer). “Sorry I was checking my resources “
What. for 5 mins every time u reply to me ? I end up sending 3 more messages saying hello ?? U there ??
Sort the iPhone app out plz. Why is the iPhone app decades behind all the rest ?
The facility’s on iOS is 0 but on all rest apps/extensions they have ??

Developer Response ,

Hi, thank you for your feedback. Please chat with us on our website and we will assist you immediately. We're ready to help you 24/7.

https://www.expressvpn.com/support/ -R.E.

Service getting worse

I’ve had express VPN for almost 2 years while living in China and at first it was honestly great. However, recently it has been absolutely terrible... there are new connectivity problems every week and this has been going on for months and before that there were still problems at least every few weeks. I know of people who are even using free VPN’s here in China and they are receiving better services! I never complain and I always understand that things happen beyond control but it’s just becoming a joke now. We pay money for this service yet half the time we can’t use it. You claim to be the best VPN for living in China and while that might have been the case a few years ago, it certainly isn’t now. As for the automatic response of telling people to email you guys, just a heads up that I have a gmail account so right now no I can’t email you due to the service being down AGAIN. I’m extra annoyed because I still have another few months left for what I have paid... but believe me if things don’t improve I’ll not be renewing, I’ll find another service. I know a lot of people who live in China who have already changed to a different service because of how bad Express has become.