Fairway & Kenwood Cars 4+

We’ve been customers for around 20 years and we’re always happy with the service. That was until today. Have no idea what has happened with the company. In our case it’s not about the drivers which have always been very polite, but the employees answering the phone to take the bookings. On two past occasions, I decided to take a deep breath and forget about it but our experience today has prompted me to write this review. I won’t waste my time describing the extremely uncomfortable moment that I’ve gone through, it was simply appalling. Have never come across that level of disdain, lack of education and disregard for the customer. Needless to say that Fairway & Kenwood number has been deleted from my contacts as we won’t be using them ever again.

Rip off taxi drivers. Trying to charge you extra on the road for using certain roads, even though not a toll road. Unheard off behaviour for taxis in all my years in England. Taxi company entirely unresponsive when complained later. Will never use again. Uber much better alternative to these rip off taxi companies.

Have tried a variety of airport taxi companies in London over the years and these guys (though not perfect) are consistently the best, by far.
With other companies I have often had problems on early morning pick ups (“oh they got stuck in traffic”...at 5am on a Sunday?!?! - yes, you dreadful BA Transfers) but touch wood I have never had a problem with Fairway.
Only slight consistent problem is being met at Heathrow but eventually you manage to track each other down.