FireWatch Mobile is our mobile app providing access to key features within our FireWatch® integrated Fire Service Management solution, a specialist ERP platform used to support Fire and Rescue Services in planning and managing their operations.
You must be a licensed FireWatch user to be able to access and use this app.
FireWatch integrates resource planning, response and prevention work – eliminating silos and providing minute-by-minute visibility of every fire service person and asset.
The FireWatch app supports the following areas:
> Bio-metric login – secure with options for face ID and fingerprint recognition
> ‘Push notifications’ automatically triggered by the FireWatch two-way mobilisation system interface, with the ability to confirm attendance and ETA
> Digitised attendance claims integrated with location services directly from the user’s mobile phone
> ‘Roaming availability’ – with automatic detection of cover provision area using location services (optional)
> Employee calendar – allows users to manage time, bookings and availability from any location
> Book on/off – users can book on/off, or make future bookings
> Station availability – view current station and vehicle crewing information and upcoming changes
> Organisation-wide availability for managers – mobile-optimised view of FRS availability
> Holiday request workflow – request and approve leave from the app, which references live FRS contracts, post structure and hierarchy (via the main FireWatch solution)
> Actionable KPI charts – presents key role-based metrics that users can directly drill into and perform actions on
> Training request workflow – allows users to find training that matches their role and skills needs, utilising an automated, multi-step workflow for course booking
> Training course calendar – users can view and browse training course options directly from the app
Bug fixes and performance improvements
Ratings and Reviews
Not quite perfect but a step in the right direction
This app is a massive improvement over accessing FireWatch via a mobile browser (trying to access the map view on a small mobile screen was painful!), however there are some teething problems.
When I attempt to log in I get a various different error messages that don’t provide any clue as to what the actual issue is eg. “Invalid_clientID” or “Unexpected character encountered while parsing value” which means absolutely nothing to me. I then have to press login again to access the app even though I am using the same login and password as the first attempt.
The ability to reset you own password would help SO much - at the minute we have to ask a line manager to reset it which causes a delay with accessing the app to book on/off. This can make a big difference to appliance availability and could literally mean the difference between life or death for someone - PLEASE could you fix this issue?
The ability to login using a PIN (every FireWatch user has one) rather than a password with special characters and numbers would be useful, especially when you are in a rush to book on/off, again similar to the above issue.
Developer Response ,
Thank you for taking the time to provide a review and we are glad the new App is making a difference for you.
I believe the login messages you mention should already have been resolved following a server update at your Fire Service site.
In terms of the ability to reset your own password form the App – I am pleased to let you know that this functionality has already been worked on and will be coming in a future release. The exact timings of when this gets to you will be somewhat dependent upon the next planned upgrade with the FRS as it is both a server and App update.
The app is far from perfect. When compared to other 3rd party apps, it is way short of where it should be. To improve it - where do I start. The 12 hour view is simply, totally insufficient. The station status view is awful, only needs to show 3 colours. Red - off, yellow - non ba and green - on. Doesn’t need all the numbers in the colours, just confuses the issue. Need to be able to move between days that give a 24 hr view of our station, showing the people booked on at that particular time showing where the gaps are, plus a service map in the app, showing the state of other appliances would be extremely useful. Without these enhancements we will struggle to get people to use it.
Developer Response ,
Thank you for your review and for taking the time to provide feedback. We have already made changes in an update to enable you to select any date/time and view the station status. There are some valid reasons why we try to restrict the amount of data brought back to the App (screen real estate, unnecessary server load etc.). We are also implementing right now the ability to see the availability of other stations (not just where you are contracted) and to book on/off directly from that location on the station status page.
We do have the Web-based availability map and also the Organisation Status tile in the App that lets you see the status of vehicles across the county (some of these elements are only visible based on how your organisation has configured your permissions to see them and it may be a number of the tiles/features cannot currently be seen by you as an end-user).
We will look at your comments as a whole and see where we could provide further improvements to the layout/visibility of the information during this coming development sprint and push out another update of the App soon. Most of your comments should be addressable with purely an App update (rather than the server needing updated) meaning we should be able to do that and for you to see the result relatively quickly within the next few weeks.
Thank you again for the valuable insights into your use as a new end user. We have in general had very positive feedback from the FRS customer base regarding the App however specific direct comments where we can make improvements are excellent and give us an opportunity to respond quickly and further improve the App which we genuinely want to continue to do.
Incredibly buggy, laggy, freezes and crashes regularly, try to book on/off and the app constantly restarts itself to the log on screen, takes about 5-10 minutes trying to do simple tasks just because of the crashes that happen
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- User Content
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- Infographics UK Ltd
- 108.5 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
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