AIB (NI) Mobile 4+

I spoke with Amie today on web chat and they told me:

If you can’t access the old device, can you please follow the below steps to delete the app fully from your iCloud. Once this is done, please delete and reinstall the AIB Mobile app on your device. You will need to re-enrol for SCA again. Delete the app from iCloud 1. Go to Settings and tap your profile (name). 2. Tap iCloud. 3. Tap Manage Storage. On this screen, you will see your current iCloud storage available. 4. Select Backups from the list. You will see all devices that are currently using the iCloud backup storage. 5. Choose the current iPhone you are using. Hint: It will say "This iPhone." . You will see a small list of apps under Choose Data to Back Up. Tap Show All Apps. 7. Find the AIB app from the list and slide the white dot to the left so that the colour changes from green to white. 8. A window will pop up that asks "Do you want to turn off AIB backups and delete the backup data from iCloud?" Tap Turn Off & Delete. Once you have unregistered the device delete and reinstall the app on the new phone and follow the onscreen instructions

This worked for me thankfully so my app is back up and running!

For the last few weeks, each time I attempt to make a transfer to another UK personal account, the app freezes and closes as soon as I enter the last digit of the account number! Bit of a hassle having to log on to the PC every time I need to make a one-off small transfer

Very hard to add your other bank accounts as a payee or add others as a payee. Very useless bank account. Takes days for money to send, even to own account. Just everything a bank app shouldn’t be: hard to use, slow, and poor customer service. My card was stolen and money was spent on it, after reporting to the fraud team I never as much heard back from them with an update on the investigation. Takes at least 3 hours during working hours or 3/5 days at the weekend for a payment to send to someone else. Far too much security- it’s disruptive to the users- if I can’t use it at 20 years old, how could a middle aged-elderly person use it. Card reader required is also a load of crap.