Fortune Games® Casino Slots 17+

Great selection of games

I joined Fortune Games after a bad experience with Virgin Games. It took me a while to get used to things, but once I did, I've gotten on great. Excellent selection of games and great customer service. Payouts hit my bank the next day, 100% of the time. For me personally, I spend about £1000 a week. I can afford it as it's disposable income, but I would like the giveaway prizes to reflect the amount I spend with you. I may not like Virgin Games anymore, but their loyalty spins and prizes were based on how much you spent. I normally do £2 spins, so the free spins I would win were at that level, as were the prizes. Other than that, I give this site 5 stars.

Great app

The app is quite user-friendly. Although the game play would have been 5 stars, I am really unhappy with the VIP area. But the range of games is excellent. And I have won thousands on fortune games with near-instant withdrawals. Highly recommended. 👍

Scammers

I have Used so many Gambling Applications And i can say for Sure This one Is The worst I have ever seen and its A total scam
The Reason is I downloaded this App and signed up yesterday for security reasons i always check if im able to withdraw my money or not
And I deposit only 20£ to check it And i went to withdraw then App says you need to varify your account first to withdraw money
So I went to upload but the scam is As you open the camera its not taking a picture of documents and theres no other way to upload
So I tried customer support but as predicted haven’t got any reply
So basically they want us to deposit and loss money but even if we win there’s no way to make A withdrawal
Such A smart idea 💡 😤
#complete-scam
Please don’t even put 1£ inside you will loss it

Developer Response ,

Dear Jigvko,

We're truly sorry to hear about your frustrating experience.

At Fortune Games, we strive to create a transparent and fair platform for all our users, and it saddens us to learn that your interaction with our app did not meet the standards we aim to uphold. We understand how important it is to have a reliable and user-friendly service, especially when it comes to financial transactions.

Regarding the account verification process:

Security Measures: The account verification step is a critical security measure to prevent fraud and ensure that winnings are withdrawn by legitimate account holders. We apologize if this was not clearly communicated.
Technical Issues: We're concerned to hear about the difficulties you faced with the document upload feature. Our development team has been notified and is investigating the issue as we speak to prevent such problems in the future.
Customer Support: We understand that prompt customer support is crucial and regret that we did not meet your expectations. We are looking into your case to ensure that our support team responds swiftly and effectively.
Here's how we would like to move forward to resolve your issue:

Direct Assistance: Please email us at https://www.fortunegames.com/contact-us with the subject "Urgent Withdrawal Help Needed" so we can prioritise your case.

Document Upload: We can offer alternative methods for document submission. Our support team will guide you through the process.

Commitment to Service: We are reviewing our processes to ensure that such inconveniences are minimized, and all user experiences are smooth and positive.

Your trust is paramount to us, and we're committed to making things right. While it's never pleasant to hear that a user is unhappy, we're thankful for the opportunity to address and rectify any issues.

Please give us a chance to turn your experience around.

Warm regards