FREENOW 4+

taxi, black cab, PHV, eScooter

Intelligent Apps GmbH

    • Free

Screenshots

Description

FREENOW is Europe's largest multimobility app, available in 9 European countries. Book black cabs, Rides (private hire vehicles), taxis, eScooters and eBikes all directly through the app. You are in control to choose how you roll, book easily, pay in-app quickly and complete your trip safely!

HOW IT WORKS - RIDE-HAILING
1. Enter your destination
2. Book a car or a cab near you
3. Track your driver's arrival
4. Pay easily through the app

HOW IT WORKS - ESCOOTER & EBIKE
1. Switch to the 2-wheels tab
2. Find a eScooter or eBike nearby
3. Unlock the eScooter or eBike by scanning the QR code or by selecting it directly on the map
4. Go to your destination and pay easily through the app


FEATURES
- The only ride-hailing app where you can choose an electric Black Cab, Eco Taxi or Private Ride every time you take a trip! Same great service, lower environmental impact.
- You can choose a black cab or a taxi with a partition screen to allow for social distancing.
- Highest quality drivers, fully licensed with all Ride drivers met and onboarded face-to-face
- Convenient prebook feature available up to 4 days in advance making planning ahead that bit easier.
- All black cabs and wheelchair accessible taxi options are available for those requiring extra assistance.
- All drivers are reminded to sanitize their vehicle after every trip.


STREAMLINE YOUR BUSINESS TRAVEL
Automatically collect your receipt via email after each trip when you pay with the app, or skip manual expense reportings altogether by using a FREENOW for business account.

EASY AIRPORT TRANSFER
Book last minute or up to 4 days before your flight. Need a pickup? No problem, just collect your luggage, order your vehicle of choice through the app and follow the in-app walking directions to the FREENOW pickup point within your terminal.

FREENOW is available for both business and holiday travel at Europe's largest airports, including Heathrow, London City, Gatwick, Stansted, Dublin, Frankfurt, Madrid-Barajas, Barcelona El-Prat, Munich, Rome Fiumicino, Manchester, Düsseldorf, Vienna Schwechat, Milano Malpensa, Berlin, Paris Charles de Gaulle, Nice Côte d'Azur and Malaga.

BOOK THE RIGHT VEHICLE FOR YOU
UK:
Black cab: Iconic British taxi with high-quality knowledgeable drivers
EV black cab: Electric black cab with high-quality knowledgeable drivers
Ride: Private hire vehicles with professional drivers and the lowest fixed prices in London
EV Ride: London’s largest electric fleet of PHVs
eScooter: Book an eScooter directly in the app in London

Ireland:
Taxi: Book a taxi with a fully licenced driver with Ireland’s shortest waiting times
Taxi + Screen: Taxi with a partition screen offering you a more comfortable way to travel
Taxi XL: Taxi with more than 4 seats
Accessible Taxi: wheelchair accessible for those requiring extra assistance
Eco Taxi: Ireland’s largest electric and hybrid taxi fleet offering you a greener way to travel

TRAVEL ALL OVER EUROPE
The FREENOW service is available across 10 countries in over 100 European cities.

SUPPORT
If you have any questions, please visit the help & contact section of the app (via your profile) to see our most frequently asked questions.

What’s New

Version 12.34.0

Make sure to update your FREENOW app. The most recent version ensures that you have the fastest and most reliable service yet.

What’s changed?

- Bug fixes and improvements

Enjoying the app? Leave us a review.

Ratings and Reviews

4.8 out of 5
106.5K Ratings

106.5K Ratings

Azraha ,

Extremely Disappointed

Booked a ride recently and the driver didn’t move for 20 mins, then called me and tried to ask me to cancel because of “traffic”, I checked Google maps and found no traffic between our respective locations, I pointed this out and the driver started driving away from me and told me I’ll have to wait another half an hour for him to arrive.
Eventually I cancelled the ride as the driver gave me no other choice, and FreeNow charged me a fee. I then contacted their customer service and they never got back in touch. I tried reaching out on Twitter, nothing. Tried Facebook, nothing. If you have any issue with Free Now - good luck, they offer no support and are impossible to contact. Will avoid this app from now on. They’re basically incentivising drivers to steal cancellation fees from people and then avoid any customer service to refund people

Developer Response ,

Hi Azraha, we're sorry to hear that you were charged for this cancellation. Please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can investigate.

Ganima ,

Don’t use for pre-booking

A couple of days ago, I had booked a FreeNow black cab for a 5:00am pickup today to the London Eurostar international terminal, to catch an early train to Amsterdam. Literally at 5:00am today (21st September 2022), the app sent me a notification that no drivers were available! I was then scrambling around to find another (any!) cab at the last minute, across the FreeNow, Uber and Bolt platforms, to make it to the terminal in time. This was a stressful experience, as other drivers were either not available, too far away, or cancelled my booking (Bolt drivers get unlimited cancellations, FreeNow drivers get only three per week). I live in north London, zone 2, it’s only a ten-fifteen minute drive to the terminal from my home, but when no cabs are available it suddenly feels very far.

This business model of assigning drivers at the last minute only, does not work for international travellers who need the security of a confirmed booking, particularly for early morning or late night trips. FreeNow (and other platforms) need to figure out a way to honour pre-bookings, to international terminals in particular — it can’t be that hard! In the meantime, me and my family are going back to using the old minicab companies, who do a much better job at this usually. Drivers show up early, and if no drivers are available for an early morning pickup, you find out a day or two in advance, not at the last minute.

Fabi-1985 ,

Misleading advertising, driver was late and no refund

I pre-booked a taxi for the airport for 5:30am, using a 50% off promotion that I got in my inbox a couple of days ago. At 5:30am this morning there was no sign of the driver. I had to call him and he told me he was on his way. 15 min later he finally showed up. The fair I paid had a total discount of £9, corresponding to 25% off rather than 50%. So, I contacted the customer care service through the app and I received an email back saying that if I wanted to be contacted by an operator I had to reply to the email, attaching a screenshot of my relay address as they are GDPR compliant!!?? You already have all my details and I gave you consent to contact me. This is an overkill from a customer experience pov and you should really sack someone in your compliance and marketing department.
The customer support replied after this unnecessary step, completed at 6 am on a Sunday morning. I also questioned their ‘waiting fee’ policy, which applied to the customer in case the taxi has to wait over 5 min, but it doesn’t work the other way around, especially if someone has pre-booked a taxi that is meant to go to the airport. After my last email, no reply.
Review your GDPR policies, your misleading promotional activities and your waiting fees in order to attract more customers, retain existing ones and compete with the likes of Bolt and Uber! They would have refunded my fair by now!

App Privacy

The developer, Intelligent Apps GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • Contact Info
  • Search History
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Siri

    Get things done within this app using just your voice.

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