Charged extra for upgrading content!!
After reading the standard content for a while, I decided to upgrade to access the more specialised content. The App did not recognise my existing subscription that wasn’t used up, and charged me a brand new annual subscription fee. What happened to my standard subscription has never been communicated about!
The login experience has been very phish too! Asked me to log out due to another login attempt somewhere else. I logged in again but could no longer access my specialist subscription!