Furbo - smartest pet camera 4+

Read before you buy camera

You have to restart your phone every time you leave your home. At a minimum once. Today I had to do it three times on a half hour walk. If you are someone who occasionally feels curious/anxious to check on your dog - buy another camera. One that you can just check, not have to wait an anxious c. 7min to get working. This problem isn’t intermittent- it’s every time I leave my home. Another poor design issue is the on/off on the camera. It hardly ever displays, so you can’t select to switch camera off. When it does display, it’s so tiny on the phone screen, the app thinks you're selecting to view the camera, not switch it off. The final poor design is the nanny cam. I have a full grown Great Dane and a tiny new puppy. The nanny works fine with the puppy, but doesn’t pick up anything from the giant Great Dane. Not her movement nor sound. For those of you out there who know Great Danes, you will understand how loud and deep their bark is. As I approach my home, I’m alerted because I can hear the barking through the walls. Meanwhile, from the nanny cam - nothing. I tried to return it under the Consumer Act in UK, as unfit for purpose, but I got a ‘computer says no’ customer service rep who wasn’t aware of the law. Now I have to try and reach a human to complain

Good Quality, But Useless When You're Out.

The image quality of the camera is quite good, and the automatic motion capture of my dog works well. However, whenever I'm out, the app consistently fails to connect to the camera. Considering the price of the camera, this level of performance is disappointing.

Developer Response ,

Hi pawrent,

There are several factors that may cause connection issues (e.g. Furbo is offline, low Internet connection). Please connect with us through help.furbo.com and we’ll coordinate with you to resolve this issue.

Looking forward to your message.

With lots of furry love,
Furbo Support Team

Can’t use this

It was working okay but after day 2 this started happening.

Ironically its about managing notifications.

When I try to use the app it flags a notification to ask me if I want to change change smart notifications.

When I go back to the home it asks again, it repeats this like a million times. So now I can’t use the app.

Really annoying, it was fine before.

Developer Response ,

Hi pawrent,



We’re so sorry that you had a poor experience with your Furbo. We appreciate you taking the time to write a review and bring these issues to our attention. If you have any further suggestions or feedback, please connect with us through help.furbo.com. Your suggestions will be shared with our development team and we’ll discuss the possibilities of resolving the issue stated.



With lots of furry love,
Furbo Support Team