Eat burgers and get rewarded for it, with the GBK app – updated to be slicker, faster and able to get you burgers to your phone in no time.
Tasty features include exclusive rewards, where you can earn your way to free burgers and sides on every 2nd visit. No REALLY. Order with ease; with just a couple of taps you can order burgers to pick up from your nearest GBK, at a time you want. Find us in lightning speed with our location tool or simply peruse our awesome menu.
There you have it. An app that rewards you for your love of burgers, with more burgers. Download, share the love, and we’ll see you soon.
Registration and login stability fixes
Ratings and ReviewsSee All
Plethora of problems
I don’t know any to start 2020 on a bad note so having just had yet another problem with this app I think it’s only right to warn people. The old app stopped working for me earlier this year, despite me having the newest possible version of my smartphone so can’t blame the hardware. Nothing was done but I lost my rewards and was told a new app was on the way. New app was released and was equally glitchy, it would keep cutting out and gave me a different customer number so probably no hope of retrieving the previous points accrued, so I provided feedback direct to GBK (not on here - you have to give people a chance) via email on 18 December. No response and we’re nearly two weeks on and having just ordered a meal tonight the till system doesn’t recognise the new customer number in my new app. What a joke and not a funny one. It’s a shame as I love the food and the staff are genuinely lovely - but this app nonsense is just treating customer loyalty with disdain. No excuse for the silence by HQ.
Appalling treatment of customers
I rarely write reviews but the way that GBK have treated their customers has persuaded me to do so.
We visited GBK and tried to use the app to order. After several attempts to log in I gave up and queued at the counter to order. After ordering I enquired whether anyone else had trouble using the app to be told, “Yes, it hasn’t been working for a while.” Why not put a sign up to inform customers to stop the frustration and waste of time?
Now that I have read other reviews I have discovered that my rewards have gone.
GBK is my daughter‘s favourite burger restaurant but until they fix this app and sort out their customer service priorities then we will be Five Guys customers.
In the email I received from GBK to inform me of the “new” app the link to the App Store doesn’t work and a search takes me to the existing app. I despair.
Losing loyal customers to other premium burger joints!
One star is too good a rating, but we can’t go any lower! So, we have also lost our rewards accrued over a long period of time. GBK was our son’s favourite place to go, often used as a reward for good school reports (and he gets a LOT of these). Until the app is fixed, we’ll be trying to find other nice places to eat - GBK had better hope that, ultimately, he doesn’t find somewhere he likes better, as generally when eating out, he calls the shots. Lack of response from HQ is just rude and being dumb enough to send out fanfare emails with links to untested apps is just dumb, particularly when consumers have so much choice and outlets are always on the prowl for new loyal followers to add to their fan base. Fix it quick, GBK!
- Gourmet Burger Kitchen Limited
- 109.9 MB
- Food & Drink
Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- © 2012-2019 Gourmet Burger Kitchen Limited
Up to six family members will be able to use this app with Family Sharing enabled.